Grasp
The facts below are what the maker publishes about Grasp, checked and dated. Our editors have not written about it yet.
Plans and prices
From Grasp's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Premium | €32 a month | Team inbox · Single team view · All channels and features · Unlimited conversations · Unlimited data storage · Support on all channels · Yearly; per user |
| Enterprise | €48 a month | Team inbox · Unlimited team views · All channels and features · Unlimited conversations · Unlimited history · Unlimited API integrations · Reporting · Support on all channels · Yearly; per user |
| Custom | €65 a month | Team inbox · Unlimited team views · All channels and features · Unlimited conversations · Unlimited history · Custom reporting · Customer success manager · Customised invoicing · Yearly; per user; from rate |
The facts
Each one read from Grasp's own pages, with the date it was checked.
What it does
- AI tools
- AI Assist can suggest, expand, improve, change the tone of, and summarize replies.checked 11 Oct 2026
- Business use
- Grasp’s terms say the service is available only to business customers, not private individuals.checked 11 Oct 2026
- Cancellation
- The default cancellation period is 30 days before renewal, or 90 days for Grasp Custom and Grasp Elite unless otherwise agreed.checked 11 Oct 2026
- Channels
- The site lists WhatsApp, Facebook Messenger, email, Instagram Direct, and site messenger as channels.checked 11 Oct 2026
- Chat channels
- omnichannelchecked 20 Sep 2026
- Integrations
- Grasp says its API can add customers’ own systems and complete customer profiles, and its App Store connects apps to the inbox.checked 11 Oct 2026
- Live agent chat
- Yeschecked 20 Sep 2026
- Product
- Grasp is a customer conversations platform that brings customer service interactions together and uses AI to help teams.checked 11 Oct 2026
- Security
- Grasp says it maintains reasonable administrative and technical safeguards for data security, confidentiality, and integrity, and accesses an account for technical assistance only with explicit consent except where law requires otherwise.checked 11 Oct 2026
- Support
- The site advertises continuous English support and Grasp support on all channels with each listed paid plan.checked 11 Oct 2026
- Unified inbox
- The team inbox brings customer contact moments into one central timeline.checked 11 Oct 2026
- Visitor tracking
- Yeschecked 20 Sep 2026
- Website chatbot
- Yeschecked 20 Sep 2026
Money
- Billing limit
- Payments are finalized through credit card, with custom payment methods or terms available by contacting Grasp.checked 11 Oct 2026
- Free plan
- Nochecked 20 Sep 2026
- Trial
- The pricing page offers a 14-day free trial.checked 11 Oct 2026
The company
- Company
- The company identifies itself in its terms as Casengo B.V. doing business as Grasp and lists its office in Amsterdam, the Netherlands.checked 11 Oct 2026
- Founded
- 2012checked 28 Sep 2026
- Headquarters
- Amsterdam, Netherlandschecked 28 Sep 2026
- Target teams
- The Premium plan is described for small service teams wishing to professionalize, Enterprise for medium-sized service teams wanting to scale, and Custom for large service teams.checked 11 Oct 2026
- Team features
- The inbox includes tagging, analytics, configurable chatbot, conversation status, automatic Round Robin routing, comments, search, quick replies, labels, and conversation history.checked 11 Oct 2026
Where it runs
- WhatsApp charges
- The first WhatsApp number is free and each additional number costs € 25 a month; WhatsApp may also charge per conversation.checked 11 Oct 2026
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