Freshchat
8.8#2 in live chat softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitFreshchat vs Grasp
What both publish
| Fact | Freshchat | Grasp |
|---|---|---|
| Cancellation | Freshchat is pay-as-you-go with no cancellation fees, and cancellation takes effect at the end of the term. | The default cancellation period is 30 days before renewal, or 90 days for Grasp Custom and Grasp Elite unless otherwise agreed. |
| Channels | Freshchat supports website and mobile-app chat, email, Facebook and Instagram messaging, SMS, WhatsApp, LINE, and Google Business Messages. | The site lists WhatsApp, Facebook Messenger, email, Instagram Direct, and site messenger as channels. |
| Chat channels | omnichannel | omnichannel |
| Founded | 2010 | 2012 |
| Free plan | Yes | No |
| Headquarters | San Mateo, California, United States | Amsterdam, Netherlands |
| Integrations | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. | Grasp says its API can add customers’ own systems and complete customer profiles, and its App Store connects apps to the inbox. |
| Live agent chat | Yes | Yes |
| Security | Standalone Freshchat data stores are encrypted in transit and at rest, with controls audited under SOC 2, ISO 27001, ISO 27701, and Cyber Essentials Plus certifications. | Grasp says it maintains reasonable administrative and technical safeguards for data security, confidentiality, and integrity, and accesses an account for technical assistance only with explicit consent except where law requires otherwise. |
| Support | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. | The site advertises continuous English support and Grasp support on all channels with each listed paid plan. |
| Trial | The 14-day free trial provides instant access to the Enterprise plan and does not require a credit card. | The pricing page offers a 14-day free trial. |
Freshchat plans
- FreeFree
- Growth$19 a month
- Pro$49 a month
- Enterprise$79 a month
Grasp plans
- Premium€32 a month
- Enterprise€48 a month
- Custom€65 a month
Pick Freshchat if…
Freshchat suits teams that handle customer conversations across websites, apps, and messaging channels. Its free plan accommodates up to 10 agents, while paid tiers add features such as multilingual conversations and intelligent routing.
Pick Grasp if…
You want what its maker publishes above — check its page for the details.