GoatFlow
The facts below are what the maker publishes about GoatFlow, checked and dated. Our editors have not written about it yet.
Plans and prices
From GoatFlow's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| GoatFlow Community Edition | Free | No per-agent fees · Apache License 2.0 |
The facts
Each one read from GoatFlow's own pages, with the date it was checked.
What it does
- API access
- Yeschecked 19 Sep 2026
- Automation
- GenericAgent can schedule actions such as closing stale tickets, sending reminders, and escalating overdue items.checked 11 Oct 2026
- Customer portal
- Customers can submit tickets, track their progress, and view tickets from their organisation.checked 11 Oct 2026
- Deployment
- The maker documents Docker Compose, Podman, Kubernetes/Helm, and source builds; supported deployment systems include Linux and OpenShift.checked 11 Oct 2026
- Incoming emails can create or update tickets, and email routing supports mail accounts, postmaster filters, and auto-responses.checked 11 Oct 2026
- Help center
- Yeschecked 19 Sep 2026
- Integrations
- GoatFlow supports LDAP and OIDC/OAuth2.0, including Google, Keycloak, and Azure AD, and connects to external services through REST or SOAP APIs.checked 11 Oct 2026
- Language support
- The product includes 15 languages and RTL support for Arabic, Hebrew, Persian, and Urdu.checked 11 Oct 2026
- License
- The Community Edition is licensed under Apache 2.0 and may be used commercially without licensing fees, according to the FAQ.checked 11 Oct 2026
- Migration
- GoatFlow is designed for OTRS compatibility and supports importing existing tickets and users.checked 11 Oct 2026
- Product
- GoatFlow is an open-source helpdesk and ticketing system for managing customer requests.checked 11 Oct 2026
- Requirements
- The listed minimum system requirements are 2 CPU cores, 4 GB RAM, and 20 GB storage.checked 11 Oct 2026
- Security
- The feature page lists rootless containers, non-root execution, configurable session timeouts, MFA support, and CI security scanning.checked 11 Oct 2026
- Shared inbox
- Yeschecked 19 Sep 2026
- SLA management
- Yeschecked 19 Sep 2026
- Support
- The FAQ describes community help through GitHub Discussions and Issues, plus commercial support, professional services, and SLA plans from Gibbsoft Ltd.checked 11 Oct 2026
- Ticket automation
- Yeschecked 19 Sep 2026
- Ticket handling
- Agents can manage tickets, assign priorities, view interaction history, and organise work by permission-controlled queues.checked 11 Oct 2026
- Who it is for
- The maker describes it for business leaders, support agents, end users, and technical teams.checked 11 Oct 2026
Money
- Free plan
- Yeschecked 19 Sep 2026
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