Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs GoatFlow
What both publish
| Fact | Chatwoot | GoatFlow |
|---|---|---|
| Free plan | Yes | Yes |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | GoatFlow is an open-source helpdesk and ticketing system for managing customer requests. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | The feature page lists rootless containers, non-root execution, configurable session timeouts, MFA support, and CI security scanning. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | The FAQ describes community help through GitHub Discussions and Issues, plus commercial support, professional services, and SLA plans from Gibbsoft Ltd. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
GoatFlow plans
- GoatFlow Community EditionFree
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick GoatFlow if…
You want what its maker publishes above — check its page for the details.