GentleCase
GentleCase is web-based case management software for U.S.
What GentleCase is
GentleCase is web-based case management software for U.S. immigration law firms and their clients. It tracks unlimited cases per client across immigration pathways, using an eight-stage workflow with priorities, team assignments, and case activity logs. Firms can use pre-built USCIS pathway templates or create custom ones, track milestones, and provide client-visible journey roadmaps. Each firm can brand its portal with its logo, name, and colors; clients can view case status, document checklists, and milestone progress. A guided five-section questionnaire saves intake responses automatically and flags high-risk answers for attorney review. AI Case Analysis scores cases from 0 to 100 and identifies missing documents, weak evidence, and cross-document mismatches. Secure in-platform messages are threaded by case, searchable, exportable, and recorded in the audit log. Supported case types include EB-1, EB-2, EB-3, H-1B, L-1, and O-1. Starter costs $49 a month billed annually; Pro costs $69 a month billed annually. Both offer a 30-day trial without a credit card, and GentleCase says it will help import existing matters during the trial.
Good
- Tracks unlimited cases per client
- Offers branded client portals and journey roadmaps
- AI analysis identifies missing documents and weak evidence
- 30-day trial without a credit card
Watch out
- No free plan
- Starter uploads are limited to 50 MB
- SOC 2 Type II audit is in progress; not yet certified
Who it suits
GentleCase suits U.S. immigration law firms that want case workflows and client-facing status updates in one system. Its listed case types include EB-1, EB-2, EB-3, H-1B, L-1, and O-1.
Verdict
GentleCase focuses on immigration matter workflows, intake, document review, and client communication. Starter and Pro are billed annually, so consider that term alongside the trial and plan limits.
Plans and prices
From GentleCase's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $49 a month | 10 GB document storage per attorney · 50 MB file upload · email support, 24h response · Billed annually |
| Pro | $69 a month | Unlimited storage (fair use up to 1 TB per attorney) · 250 MB file upload · 2 priority feature requests per quarter · priority support, 4h response · Billed annually |
| Enterprise | Priced on request | Custom storage and U.S. hosting region · 1 GB file upload · audit log retention up to 7 years · 99.95% uptime guarantee · Annual contract |
The facts
Each one read from GentleCase's own pages, with the date it was checked.
What it does
- Access controls
- The product offers partner, associate, paralegal, and admin roles with granular per-case access; optional firm-wide MFA enforcement is available.checked 7 Oct 2026
- AI analysis
- AI Case Analysis scores cases from 0 to 100 and identifies missing documents, weak evidence, and cross-document mismatches.checked 7 Oct 2026
- Case management
- The product tracks unlimited cases per client across immigration pathways and includes an eight-stage workflow, priorities, team assignments, and case activity logs.checked 7 Oct 2026
- Client portal
- Each firm can brand its portal with its logo, name, and colors, and clients can see case status, document checklists, and milestone progress.checked 7 Oct 2026
- Compliance
- GentleCase states that its SOC 2 Type II third-party audit is in progress and that it is not yet certified.checked 7 Oct 2026
- Encryption
- The security page states that data is encrypted at rest with AES-256, sensitive fields receive field-level encryption, and connections use TLS 1.3 with HSTS.checked 7 Oct 2026
- Intake
- The guided five-section immigration questionnaire auto-saves and flags high-risk responses for attorney review.checked 7 Oct 2026
- Integrations
- The features page says document uploads go directly to Azure Blob using SAS URLs and describes email alerts for document events; no other named third-party integrations are stated on the opened pages.checked 7 Oct 2026
- Messaging
- In-platform secure messages are threaded by case, searchable, exportable, and integrated with the audit log.checked 7 Oct 2026
- Purpose
- GentleCase is case management software built for U.S. immigration law firms and their clients.checked 7 Oct 2026
- Support
- Starter includes email support with a 24-hour response, Pro includes priority support with a four-hour response, and Enterprise includes a dedicated success manager.checked 7 Oct 2026
- Templates
- It offers pre-built USCIS pathway templates, custom firm templates, milestone tracking, and client-visible journey roadmaps.checked 7 Oct 2026
The company
- Maker
- GentleCase says it was built by an immigration attorney and a software engineer.checked 7 Oct 2026
Money
- Trial
- The pricing page offers a 30-day trial with no credit card required and says GentleCase will help import existing matters during the trial.checked 7 Oct 2026
