FullSession

FullSession is a digital experience intelligence platform for connecting user behavior, friction, and feedback across web and mobile. It is best suited to product, growth, engineering, and customer experience teams working on revenue-critical experiences. Its breadth is a strength, but the Free plan’s tight session and retention caps—and lack of Lift AI—make it better for evaluation than sustained analysis.

Overview

FullSession combines session replay and live viewing with behavioral analytics, feedback-related signals, and Lift AI. Teams can inspect web sessions and mobile journeys that include screens, gestures, logs, errors, and network activity, then use heatmaps, funnels, journeys, goals, conversions, dashboards, form analytics, and frustration signals to investigate patterns.

That range can bring investigation and prioritization into one workflow. Lift AI ranks issues by predicted business impact, estimates conversion lift, and measures results against a baseline after release. The trade-off is that this capability is not included in Free, so the no-cost plan does not demonstrate the full product’s prioritization loop.

Key features

Replay and analysis

Live session viewing and mobile journey context extend replay beyond a visual record: logs, errors, and network activity can help teams connect what a user did with where a journey broke down. Funnels, goals, conversions, and form analytics suit teams looking to trace friction through defined outcomes; heatmaps and frustration signals offer additional ways to find areas worth investigating.

Feedback, integrations, and access

FullSession brings feedback-related signals alongside behavior data. Its integrations page names HubSpot, Intercom, Segment, Optimizely, Zapier, Shopify, BigCommerce, Wix, WordPress, and Google Tag Manager as supported integrations or installation routes. Paid plans include an MCP server for LLM access; custom events and user attributes are included from Growth upward, making Growth the entry point for teams that need to add those signals.

Privacy and security

FullSession says sensitive inputs are masked and blocked in the visitor’s browser before protected values reach its service. Its security page lists TLS 1.2+ in transit, encryption at rest, tenant segregation, SSO and MFA for admin access, and role-based least privilege. The DPA covers GDPR and CCPA/CPRA requirements. Data is hosted in the US, with European residency available on request. FullSession clarifies that ISO and SOC 2 references in its DPA describe AWS infrastructure, not certifications held by FullSession itself.

Pricing

FullSession is freemium, with a 14-day trial on Growth and Professional. The stated starting point for paid service is $39.20/mo (annual), while the plan prices below are presented as monthly billing; compare the billing terms before choosing.

Free is a useful fit for a small, single-domain evaluation, but two seats, 1,000 monthly sessions, and 30 days of retention constrain collaboration and historical analysis. Growth is the practical step up for teams needing more volume, longer history, unlimited seats and domains, custom events, and user attributes. Professional raises the quota to 100,000 monthly sessions and retention to eight months, and adds dedicated onboarding; it suits larger programs that can use that scale. Enterprise is aimed at organizations needing higher volume, longer retention, access controls, audit logs, and an SLA, with custom pricing rather than a published amount.

Platforms

FullSession supports Android, iOS, web, and API. Its session experience spans web and mobile, including mobile journey screens, gestures, logs, errors, and network activity. The listed Free, Growth, and Professional plans are web plans, so readers should not assume those quotas describe a mobile plan.

Who it's for

FullSession is a strong candidate for cross-functional teams that need to connect replay, behavioral analytics, and feedback signals while investigating revenue-critical web and mobile journeys. Growth is better suited than Free to teams sharing access or tracking more than one domain; Professional and Enterprise serve substantially higher session volumes and longer analysis windows. It is less compelling for a reader whose sole requirement is a generous no-cost allowance or Lift AI without moving to a paid plan.

Pros and cons

• Pro: Replay, mobile context, funnels, heatmaps, form analytics, and frustration signals support investigation across several stages of a user journey.
• Pro: Lift AI ties issue ranking to predicted business impact and conversion lift, then measures results against a post-release baseline.
• Pro: Growth and higher plans provide unlimited seats and domains, avoiding the Free plan’s collaboration and scope constraints.
• Con: Free is capped at 1,000 monthly sessions, two seats, one domain, and 30-day retention, and excludes Lift AI.
• Con: Longer retention and larger quotas require higher tiers; Professional is $349 a month, and Enterprise requires custom pricing.
• Con: European data residency is available on request rather than the default hosting arrangement, which is in the US.

Alternatives

For a broader comparison, see Session Replay Software.

• OpenReplay is the alternative to consider if self-managed storage and retention, on-premises deployment, or use of any cloud provider matter more than a managed plan.
• Fullstory offers a free plan with 30,000 sessions, 10 user seats, 5,000 server-side events, and one-year session replay and product analytics retention; consider it if those stated free-tier allowances fit better.
• Mouseflow is web-only and has a free tier of 500 sessions per month, one website project, one conversion funnel, and one month of retention; it may suit a smaller web-only scope.
• Microsoft Clarity is a free option with unlimited heatmaps, websites, team members, and no traffic limits; choose it if those limits are the priority.
• Heap has a free plan with 10,000 monthly sessions and six months of data history; it is worth comparing if that free history allowance is a better fit.
• Inspectlet is a web option with a free plan allowing 2,500 recorded sessions monthly across up to three websites, without a time limit or credit card requirement.
• Browsee has a free tier with 1,500 recordings monthly, one heatmap, 14 days of storage, and unlimited team members; consider it for that particular free-plan mix.
• Zipy supports Android, iOS, extension, and web, with an annual Growth plan starting from $25/month; it is an alternative to compare if that stated starting price is a priority.

Verdict

Choose FullSession if your product, growth, engineering, or customer experience team needs to connect replay and behavioral analysis with feedback signals and impact-oriented prioritization across web and mobile. Its main case is the breadth of that workflow, especially Lift AI’s predicted impact and post-release measurement. Look elsewhere if you need Lift AI in a free tier, broad free-plan capacity, or European hosting as the default.