Floo AI Customer Support Agent
Summary
Floo AI Customer Support Agent automates routine Tier-1 support calls and prepares human agents with context when a call needs escalation. It can find answers in connected help centers, product documentation, internal wikis, URLs, documents and databases, citing sources and falling back to a person when confidence is insufficient. During a call, it identifies intent, records the issue, routes it to a queue and can create a ticket when the call ends; sentiment can flag escalations. Floo describes voice availability around the clock for nights, weekends and surges, with support for more than 20 languages. Native integrations listed for the support agent include Zendesk, Intercom, Freshdesk and Salesforce. It is available through web and API, and offers a free trial: each workspace starts with about 50 free conversation minutes without requiring a card. Usage is billed per minute and charged per second. Listed rates include Starter at $0.09/min, Pro at $0.14/min and Business at $0.19/min. Floo says customer call data and knowledge bases are not used to train shared models; retention can be configured down to hours.
Who it is for
Floo may suit support teams that want routine calls handled automatically while giving human agents context for escalations. Its connected knowledge sources and helpdesk integrations are relevant to teams using those systems.
What is good
- Offers about 50 free conversation minutes at signup.
- Supports more than 20 languages.
- Can route issues and create tickets after calls.
- Monthly hard caps can be set per agent.
What to know first
- No permanent free plan is listed.
- Usage is billed by the minute and charged per second.
- SOC 2 Type II is in progress.
- HIPAA BAA is available on Enterprise.
Verdict
Floo combines automated voice support with routing and handoff to human agents. Consider its per-minute billing, data-retention controls and compliance status when assessing fit.
Floo AI Customer Support Agent plans and pricing
All plansCompared on customer service voicebots
- Free plan
- Noflooai.com
- Human handoff
- Yesflooai.com
- Knowledge sources
- documents, PDFs, DOCX, Markdown, text files, URLs, help centers, product documentation, internal wikis, databasesflooai.com
- Helpdesk integrations
- Zendesk, Intercom, Freshdesk, Salesforceflooai.com
Facts
- Customer support use
- Floo says it automates routine Tier-1 support calls and prepares human agents with context for calls needing escalation.flooai.com · 3 Oct 2026
- Knowledge base answers
- Agents can retrieve answers from connected help centers, product documentation, internal wikis, URLs, documents, and databases, with cited sources and confidence-based fallback to a human.flooai.com · 3 Oct 2026
- Ticket routing
- The support agent identifies caller intent, captures the issue, routes it to a queue, can auto-create a ticket at call end, and can flag escalations by sentiment.flooai.com · 3 Oct 2026
- After-hours support
- Floo describes 24/7 voice availability for nights, weekends, and surges, with support for more than 20 languages.flooai.com · 3 Oct 2026
- Integrations
- The customer support page lists native integrations with Zendesk, Intercom, Freshdesk, and Salesforce; Floo's integrations page says customers can request additional integrations during private beta.flooai.com · 3 Oct 2026
- Trial credits and billing
- Every workspace starts with about 50 minutes of free conversation credits, with no card required to sign up; usage is billed per minute and charged per second.flooai.com · 3 Oct 2026
- Usage controls
- The pricing FAQ says customers can set a monthly hard cap per agent, and voicemail-detected hangups under three seconds are not charged.flooai.com · 3 Oct 2026
- Data encryption
- Floo states that it encrypts data in transit with TLS 1.2+ and at rest with AES-256, and assigns per-tenant encryption keys and isolated indexes.flooai.com · 3 Oct 2026
- Data use and retention
- Floo says customer call audio, transcripts, and knowledge bases are not used to train shared models, and retention can be configured down to hours with scheduled or on-demand deletion.flooai.com · 3 Oct 2026
- Compliance status
- Floo lists GDPR as compliant, HIPAA as aligned with a BAA available on Enterprise, SOC 2 Type II as in progress, and ISO 27001 as a roadmap target.flooai.com · 3 Oct 2026
- Company
- Floo describes itself as an AI customer-acquisition platform built inside VLMS Global and lists Pune and Mumbai as locations.flooai.com · 3 Oct 2026
- Company history
- The company timeline says VLMS Global was founded in 2014, Floo entered private beta in 2024, and Floo publicly launched in 2026.flooai.com · 3 Oct 2026
Company
- Founded
- 2014flooai.com · 28 Sept 2026
- Headquarters
- Pune, Maharashtra, Indiaflooai.com · 28 Sept 2026
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Sources
- flooai.com/use-cases/ai-customer-support· checked 3 Oct 2026
- flooai.com/pricing· checked 3 Oct 2026
- flooai.com/security· checked 3 Oct 2026
- flooai.com/about· checked 3 Oct 2026