Fix.Video

Fix.Video is an online service for repairing corrupted, truncated, unreadable, or damaged video files. It is best suited to people trying to salvage footage from cameras, phones, drones, or dashcams. Its wide format and device coverage is appealing, but repair is not guaranteed and purchases are nonrefundable.

Overview

The repair service addresses failures ranging from crashes and camera shutdowns to water damage, impacts, falls, battery failure, and defective SD cards. It supports MP4, MOV, M4V, 3GP, ProRes, RSV, and MXF; M4A is also accepted on the upload page. Batch repair and preview before saving are supported, which gives users a chance to assess a result before keeping it.

Fix.Video says it can recover high-definition footage from Canon, Nikon, Sony, Panasonic, Blackmagic, and GoPro cameras, as well as iPhones, Android devices, dashcams, and DJI drones. GoPro support covers Hero3 through Hero10, including H.264 and HEVC files. This range makes the service a plausible option for footage from less common devices or varied failure scenarios, but it does not make a successful repair certain.

The upload interface advertises instant preview with unlimited size; paid plans also specify unlimited duration and file size. Privacy terms say uploaded videos are deleted automatically after five days, are not shared, and will not be viewed without prior permission. Fix.Video also cautions that it cannot guarantee absolute security for data transmitted or stored online, an important consideration for sensitive footage.

Key features

Fix.Video’s supporting tools serve different jobs from its online repair service. The downloadable Video Repair Tool is offline shareware for MP4 and MOV, so it is a narrower choice when offline processing matters. The free Video Re-Encoder can diagnose corrupted files, reduce file size, and convert unsupported formats; it is useful as a no-cost utility, but is not presented as a replacement for paid repair.

The Memory Card Recovery Tool works in read-only mode and supports SD, microSD, CF, XD, Memory Stick, and other major card types. That read-only approach is relevant for users concerned about changing card contents during recovery. Engineer support is included with every repair plan, and Fix.Video accepts contact requests for large-scale or specialized recovery. The public service is intended for end users; data-recovery professionals need special accounts.

Pricing

Fix.Video offers a free plan, but its paid repair plans are the meaningful options for users who need file quotas or unrestricted duration and size. All three paid plans include engineer support and unlimited duration and file size:

• 10 files repair: $59, paid once (billed $ 59) for 10 files. This is the lowest-cost paid option for a small batch, but the ten-file quota may not suit larger recovery jobs.
• 25 files repair: $79, paid once (billed $ 79) for 25 files. It costs more upfront but raises the one-time quota for users with more footage to process.
• 1 Month Access: $99 a month for unlimited files. This suits a concentrated, high-volume repair period; unlike the other plans, it is priced monthly rather than as a one-time purchase.

The terms say successful repair is not guaranteed and refunds are not offered, regardless of whether uploaded content is repaired or recovered. That makes the file quotas and the one-month window important to weigh before paying: there is no refund if the outcome disappoints.

Platforms

The service supports web, Windows, and macOS. Online repair is the broader-format option, while the separate offline Video Repair Tool is limited to MP4 and MOV.

Who it's for

Fix.Video is most relevant to end users with damaged recordings from supported cameras, phones, drones, or dashcams, especially when batch repair, a preview before saving, or engineer support matters. It is less suitable for professional data-recovery businesses without a special account, and it is a poor fit for anyone who needs a guaranteed outcome or refund protection.

Pros and cons

• Pros: Broad video-format and device coverage, including GoPro Hero3–Hero10 and several camera, phone, and drone makers, gives users multiple possible recovery paths.
• Pros: Batch repair and preview before saving help users handle multiple files and assess results before keeping them.
• Pros: Paid plans include unlimited duration and file size, while engineer support comes with every listed repair plan.
• Cons: A successful repair is not assured, and the no-refund terms leave the financial risk with the buyer.
• Cons: The one-time plans cap repairs at 10 or 25 files; unlimited file volume requires the $99 monthly plan.
• Cons: The offline repair utility covers only MP4 and MOV, narrower than the online service’s stated format range.

Alternatives

IntactFile is a better fit when a free daily allowance or support for documents, archives, and photos matters more than Fix.Video’s video-specific device coverage: its free plan allows three repairs per day, with videos up to 50 MB and other file types up to 10 MB.

Untrunc is worth considering for users who want free, self-hosted software with no usage or file-size limits; it is available for Linux, macOS, and Windows under GPL-2.0.

Restore.Media may suit someone who prefers paying per file and wants a free full-length low-resolution preview before downloading at original resolution; its automatic recovery starts at $4.99, paid once, with price varying by repaired file size.

Kernel Video Repair is an alternative for Windows or macOS users seeking a desktop-oriented option: its one-time $29.00 USD Home license covers two computers and includes a 30-day money-back guarantee.

Remo Repair Word repairs .doc and .docx files on Windows.

lzip is a free alternative for Linux, macOS, Windows, or self-hosted use.

3-Heights PDF Analysis & Repair Tool is a paid alternative with a free trial for PDF repair.

PDF Repair Toolbox is a freemium alternative for PDF repair, with personal and business license options.

Browse File Repair Software or Video Repair Software for more options in those categories.

Verdict

Choose Fix.Video if you need online repair across a broad range of video formats and recording devices, and can accept uncertainty in the outcome. Its generous file-size and duration terms and included engineer support are useful, but the no-refund policy is the central drawback. If recovery certainty or a refund guarantee is essential, look elsewhere.