FireFlo
FireFlo is a hosted CPaaS suite combining bulk SMS, an omnichannel inbox, and a cloud phone system.
What FireFlo is
FireFlo is a hosted CPaaS suite combining bulk SMS, an omnichannel inbox, and a cloud phone system. It supports SMS, WhatsApp Business, Instagram Direct, Facebook Messenger, and hosted voice. Enterprise SMS handles bulk, transactional, and OTP messages through SMPP 3.3/3.4, HTTP, and REST APIs, with smart routing, delivery reports, and TPS control. The Omni Panel combines Meta channels with broadcasts, templates, no-code automations, shared contacts, CRM, and analytics. Hosted PBX features include IVR, queues, extensions, recording, SIP trunking, softphones, desk phones, and WebRTC endpoints. FireFlo provides REST APIs, signed webhooks, and SMPP connectivity; CRM and helpdesk systems can use its API and exports. Customers bring their own carriers, Meta accounts, numbers, sender IDs, and SIP trunks. Starter includes up to three agent seats, while Growth includes up to 15.
Good
- Combines SMS, social messaging, and hosted voice
- Provides REST APIs, webhooks, and SMPP
- Includes delivery reports and inbound SMS
- Hosted PBX supports IVR and call recording
- Starter includes three agent seats
Watch out
- Customers supply carriers, accounts, numbers, and trunks
- Usage charges come from customers’ providers
- Enterprise pricing is custom
- Starter limits channels and seats
Who it suits
It suits organizations needing combined messaging, social inboxes, and hosted telephony. Enterprise is aimed at high-volume senders and reseller programmes requiring sub-tenants, white labeling, or custom support.
Verdict
FireFlo brings messaging, omnichannel conversations, and PBX functions into one hosted suite. Confirm carrier responsibilities and usage billing alongside the monthly platform plan.
Plans and prices
From FireFlo's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $149 a month | Up to 3 agent seats · 1 WhatsApp, Instagram and Messenger · 1 sender ID · 1 voice number · Standard analytics · Business-hours support · From $149 / month |
| Growth | $599 a month | Up to 15 agent seats · Multiple Meta channels and numbers · Campaign tools and automations · Advanced analytics and exports · Priority support with named contact · From $599 / month |
| Enterprise | Priced on request | Unlimited seats · Sub-tenants · White-label portal · Multiple carriers and SIP trunks · Custom SLA with 24x7 support · SSO · Audit logs · Custom |
The facts
Each one read from FireFlo's own pages, with the date it was checked.
What it does
- Audience
- FireFlo describes its Enterprise plan as intended for high-volume senders and reseller programmes.checked 7 Oct 2026
- Availability
- FireFlo states a 99.9% platform uptime target and 24×7 monitoring and support on Enterprise.checked 7 Oct 2026
- Channels
- The suite supports SMS, WhatsApp Business, Instagram Direct, Facebook Messenger and hosted voice.checked 7 Oct 2026
- Customer requirements
- Customers bring their own SMS and voice carrier, Meta accounts, numbers, sender IDs and SIP trunks.checked 7 Oct 2026
- Data residency
- Hosting and retention controls are offered to help meet regional data-protection requirements.checked 7 Oct 2026
- Integrations
- FireFlo provides REST APIs, signed webhooks and SMPP connectivity, and says CRM and helpdesk integrations can use its API and exports.checked 7 Oct 2026
- Omnichannel inbox
- The Omni Panel combines WhatsApp Business, Instagram and Messenger with broadcasts, templates, no-code automations, shared contacts, CRM and analytics.checked 7 Oct 2026
- PBX features
- Hosted PBX includes IVR, queues, extensions, call recording, SIP trunking, softphones, desk phones and WebRTC endpoints.checked 7 Oct 2026
- Product
- FireFlo is a hosted CPaaS suite combining bulk SMS, an omnichannel inbox and a cloud phone system.checked 7 Oct 2026
- Security
- The site describes per-country opt-in tracking, automatic STOP/HELP handling, role-based access, team scoping and audit logs.checked 7 Oct 2026
- SMS
- Enterprise SMS supports bulk, transactional and OTP messages, SMPP 3.3/3.4, HTTP and REST APIs, smart routing, real-time delivery reports and TPS control.checked 7 Oct 2026
Money
- Billing
- FireFlo charges monthly for platform tenancy; messaging, WhatsApp and call charges are billed by the customer's providers.checked 7 Oct 2026
Where it runs
- PBX devices
- The PBX page says the service works with SIP desk phones, desktop and mobile softphones, browser WebRTC and iOS and Android mobile apps.checked 7 Oct 2026
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