FanExam

What FanExam is

FanExam is a web-based NPS service that surveys customers and reports their scores and responses. It is intended for SaaS products, content sites, ecommerce stores, and other websites. Surveys can use any language and custom wording, with follow-up questions based on a visitor’s rating. Results can be segmented by traits such as plan type, client size, or feature used, and semantic text analysis interprets open responses in real time.

FanExam can send real-time email notifications about open feedback and route feedback categories to different email accounts. A promoter rating can trigger a prompt asking the respondent to talk about the brand. The service describes automatic integrations with Google Analytics and Intercom, and says website installation takes under five minutes. The Free plan includes 100 monthly survey responses and community support. Starter costs $29 a month for 500 monthly responses; Basic costs $99 a month for 5000; Professional costs $499 a month for 30000 and priority email support. FanExam says it keeps surveying after the monthly response limit, with additional responses available after upgrading.