Escalated
The facts below are what the maker publishes about Escalated, checked and dated. Our editors have not written about it yet.
Plans and prices
From Escalated's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Escalated | Free | Open source · self-hosted · no limits |
The facts
Each one read from Escalated's own pages, with the date it was checked.
What it does
- Agent tools
- The documentation lists macros, bulk actions, custom ticket actions, collaboration, and keyboard shortcuts.checked 11 Oct 2026
- API access
- Yeschecked 19 Sep 2026
- API and data
- The documentation lists a REST API, mobile SDKs, management commands, and data import.checked 11 Oct 2026
- Automation
- The documentation lists event workflows, time-based automations, and scheduling.checked 11 Oct 2026
- Cloud availability
- The homepage labels Escalated to the Cloud as coming soon and describes self-hosted, synced, and fully cloud operating modes.checked 11 Oct 2026
- Cloud modes
- In synced mode, the application remains the source of truth; in fully cloud mode, Cloud becomes the system of record and manages email delivery and domain configuration.checked 11 Oct 2026
- Customer portal
- Yeschecked 19 Sep 2026
- Data and deployment
- Tickets, conversations, and attachments live in your own database, and Escalated uses your application’s models, database, and deployment pipeline.checked 11 Oct 2026
- Framework support
- The site lists native adapters for frameworks including Laravel, Ruby on Rails, Django, Symfony, Phoenix, Go, AdonisJS, Filament, and WordPress.checked 11 Oct 2026
- Imports
- The importing guide lists adapter plugins for Zendesk, Freshdesk, Help Scout, and Intercom.checked 11 Oct 2026
- Notifications
- Email notifications and webhook integrations use the framework’s native systems.checked 11 Oct 2026
- Security
- The October 8, 2026 Laravel release notes say attachments are private by default and use expiring signed download links that check ticket access.checked 11 Oct 2026
- SLA management
- Yeschecked 19 Sep 2026
- Ticket automation
- Yeschecked 19 Sep 2026
- Ticket features
- It includes threaded conversations, internal notes, ticket history, custom statuses, priorities, assignment, tags, SLA tracking, and escalation rules.checked 11 Oct 2026
- What it does
- Escalated is an open-source help desk that lives inside your application and provides a shared UI powered by Inertia.js.checked 11 Oct 2026
Money
- Free plan
- Yeschecked 19 Sep 2026
The company
- Maker
- The homepage identifies Matt Gros as the creator of Escalated.checked 11 Oct 2026
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