Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs Escalated
What both publish
| Fact | Chatwoot | Escalated |
|---|---|---|
| Free plan | Yes | Yes |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | The October 8, 2026 Laravel release notes say attachments are private by default and use expiring signed download links that check ticket access. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
Escalated plans
- EscalatedFree
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick Escalated if…
You want what its maker publishes above — check its page for the details.