Ellie
The facts below are what the maker publishes about Ellie, checked and dated. Our editors have not written about it yet.
The facts
Each one read from Ellie's own pages, with the date it was checked.
What it does
- Account limits
- The pricing FAQ states that Business includes one connected account per user and Professional includes up to three.checked 9 Oct 2026
- Audience
- The maker describes Roles for people handling different kinds of email, including sales, support, operations, and founder work.checked 9 Oct 2026
- Automatic drafting
- After connecting a supported inbox, Ellie can draft replies in the background and save them to the Drafts folder for review.checked 9 Oct 2026
- Categories and roles
- Users can define email categories and assign different reply roles, tones, and knowledge bases to different kinds of email.checked 9 Oct 2026
- CRM and data connectors
- The site describes generic connectors for CRM, e-commerce, helpdesk, and billing data, while direct API integrations are listed as coming soon.checked 9 Oct 2026
- Email privacy
- Ellie says email content is not used to train generalized AI models; its privacy policy says relevant thread sections are sent to OpenAI and Microsoft Azure OpenAI to generate drafts.checked 9 Oct 2026
- Extensions and add-in
- Ellie offers browser extensions for Chrome, Edge, and Firefox and a native Outlook add-in for desktop and web.checked 9 Oct 2026
- Hosting
- The privacy policy states that Ellie’s application servers and primary database run in DigitalOcean’s Frankfurt region.checked 9 Oct 2026
- How it works
- Ellie reads email threads and sent mail to draft replies that appear in the inbox Drafts folder for review.checked 9 Oct 2026
- Human review
- Ellie does not send drafted emails without the user checking them first.checked 9 Oct 2026
- Integrations
- The maker lists Gmail, Google Workspace, Outlook, Microsoft 365, and Exchange Online for connected inbox drafting; the extension also supports Gmail Web and Outlook on the web.checked 9 Oct 2026
- Knowledge base
- Ellie can use publicly accessible websites and uploaded documents as reference material when drafting replies.checked 9 Oct 2026
- Manual mode
- The Casual plan works in manual mode through the browser extension and does not include automatic drafts.checked 9 Oct 2026
- Outlook add-in
- A native Outlook add-in is available through Microsoft AppSource and works with classic Outlook for Windows, new Outlook desktop apps, and Outlook on the web.checked 9 Oct 2026
- Purpose
- Ellie drafts email replies in the user's voice inside Gmail and Outlook.checked 9 Oct 2026
- Reply limitation
- Ellie writes replies to existing emails, not cold emails, and plan reply allowances are measured per day.checked 9 Oct 2026
- Reply limits
- Plans limit the number of replies Ellie can write per day, and Ellie only writes replies rather than cold emails.checked 9 Oct 2026
- Security and privacy
- The privacy policy says sensitive data including OAuth refresh tokens is encrypted at rest with AES-256, data is encrypted in transit with TLS, and email content is not used to train general AI models.checked 9 Oct 2026
- Security review
- Ellie says it completed a Google CASA Tier 2 security review and uses automated vulnerability scanning and encrypted connections.checked 9 Oct 2026
- Support
- The maker invites support questions at [email protected] and says a human support team replies personally.checked 9 Oct 2026
- Writing style
- Ellie reads sent mail to learn the user's tone, sign-offs, and writing patterns.checked 9 Oct 2026
Where it runs
- Browser extension
- Ellie offers browser extensions for Chrome, Edge, and Firefox to trigger replies on demand.checked 9 Oct 2026
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