eDirectGlass
The facts below are what the maker publishes about eDirectGlass, checked and dated. Our editors have not written about it yet.
Plans and prices
From eDirectGlass's own pricing page, checked 15 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Pay-Per-Invoice | $5, paid once | up to 5 users · unlimited EDI invoicing · GlassPartMatch · live help · unlimited SMS · supplier pricing/ordering · per submitted invoice |
| TechPro Mobile | $19.95 a month | ArrivalSync · technician workflow · messaging · inspections · compliance support · payments · notifications · monthly |
| Essential | $89.95 a month | $0.50 per EDI invoice · $2.25 per LYNX assignment · VIN/plate lookup · supplier ordering · unlimited SMS and photo storage · per user/month; annual contract |
| Premium | $119.95 a month | Essential features · routing and dispatch · MyGlassClaim portal · Web Quote Lite · per user/month; annual contract |
| Premium Plus | $149.95 a month | Premium features · MailChimp integration · full Web Quote · expanded statistics · multi-location tools · per user/month; annual contract |
| AGR ShopOps AI Starter | $699 a month | 250 AI voice minutes · monthly |
| AGR ShopOps AI Growth | $999 a month | 600 AI voice minutes · website plug-in · monthly |
| AGR ShopOps AI Complete | $1,299 a month | 1,000 AI voice minutes · website plug-in · social integration · monthly |
| AGR ShopOps AI Pro | $1,999 a month | multi-location deployment · higher usage · monthly starting price |
The facts
Each one read from eDirectGlass's own pages, with the date it was checked.
What it does
- Accounting integration
- The user manual says eDirectGlass can send invoice line-item details and payment information to a QuickBooks company file, with setup by an eDirectGlass technician.checked 7 Oct 2001
- API and SDK availability
- The agreement mentions API call limits, but the public site provides no API reference, SDK download or developer portal.checked 15 Oct 2001
- Availability terms
- The agreement promises commercially reasonable efforts toward 24/7 availability but excludes planned downtime, force majeure and internet-provider failures.checked 15 Oct 2001
- Contract limitation
- Core subscriptions are described as annual, automatically renewing and non-refundable, with early-termination penalties and a 30-day cancellation notice.checked 15 Oct 2001
- CRM and portals
- Premium editions include self-managed CRM, MyGlassClaim customer portal and Web Quote capabilities.checked 15 Oct 2001
- Customer intake AI
- AGR ShopOps AI voice, website and social channels can answer questions, collect vehicle details, quote and schedule jobs.checked 15 Oct 2001
- Data export limit
- After termination, customers have 30 days to download CSV data and native attachments before deletion may occur.checked 15 Oct 2001
- Documentation
- Documentation includes a detailed Total Shop Management manual, quick-start guide and browser setup instructions.checked 15 Oct 2001
- Historical product age
- A 2008 Glass Magazine comparison described eDirectGlass as internet-based Windows software requiring Internet Explorer and offered separate mobile editions.checked 15 Oct 2001
- Integrations
- Published integrations include MailChimp, Google Maps, QuickBooks and glass-supplier ordering services.checked 15 Oct 2001
- Intended customers
- The pricing page positions Pay-Per-Invoice for smaller shops with five or fewer users and Essential for small and growing shops.checked 7 Oct 2001
- Learning center
- The planned Learning Center is marked coming soon and is intended to provide role-based training and walkthroughs.checked 15 Oct 2001
- Licence
- The hosted service is proprietary; terms prohibit copying, derivative works, reverse engineering and competitive use.checked 15 Oct 2001
- Limit: photo pricing confusion
- A forum complaint alleged per-photo charges, while a follow-up clarified that uploads through the main program and mobile app were not charged.checked 15 Oct 2001
- Marketing integration
- Premium Plus includes MailChimp integration.checked 7 Oct 2001
- Mobile access
- The FAQ says eDirectGlass works on phones, tablets, Apple devices, and other devices through a browser, while the mobile technician edition describes field workflows.checked 7 Oct 2001
Where it runs
- Browser limitation
- Chrome and Firefox access historically required an IE Tab extension on Windows, and Apple operating systems were not supported in the published guide.checked 15 Oct 2001
The company
- Company founded
- LinkedIn lists the company as founded in 1995 and headquartered in Scottsdale, Arizona.checked 15 Oct 2001
- Company ownership
- LinkedIn identifies eDirectGlass as a privately held, wholly owned subsidiary of AMJ Logistics, Inc.checked 15 Oct 2001
- Company size
- LinkedIn reports a 2–10 employee company size and additional locations in Australia, Ireland and Canada.checked 15 Oct 2001
- Founded
- 2000checked 28 Sep 2001
- Headquarters
- Scottsdale, Arizona, United Stateschecked 28 Sep 2001
Money
- EDI billing
- Insurance and network jobs can be billed electronically with documentation, profile and collection workflows.checked 15 Oct 2001
- Limit: network billing dependency
- The agreement disclaims responsibility for rejected EDI invoices, payment delays and lost revenue involving external insurance networks.checked 15 Oct 2001
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