BastionGlass
BastionGlass is an auto glass ERP covering quote intake, estimating, customers, vehicles, scheduling, jobs, inventory, supplier ordering, invoices, payments,…
What BastionGlass is
BastionGlass is an auto glass ERP covering quote intake, estimating, customers, vehicles, scheduling, jobs, inventory, supplier ordering, invoices, payments, compliance records, and customer updates. Its NAGS-ready estimator handles windshield and tempered-glass quotes with parts, labor, kits, ADAS, and margin context. A dispatch board tracks jobs from scheduled and assigned through in-progress, completed, invoiced, and paid stages. Inventory tools cover glass, kits, moldings, purchase orders, receiving, and vendor issues. Job records can include checklists, photos, calibration requirements, scan notes, signatures, and proof of completion. The web and API service lists Google authentication, Stripe billing, Twilio messaging, quote widgets, public APIs, and Fenius integrations. Plans start at $199 a month.
Good
- NAGS-ready glass estimating
- Dispatch board tracks job stages
- Inventory includes purchasing and receiving
- Compliance records support photos and signatures
- Free trial requires no credit card
Watch out
- No mobile app
- Starter limits jobs to 100 per month
- Live Fenius AI intake requires Enterprise
- Plans start at $199 a month
Who it suits
BastionGlass suits auto glass shops managing estimating, dispatch, inventory, and customer communication. Starter targets owner-led, one-location shops; Professional and Enterprise address larger operations.
Verdict
BastionGlass covers the operational flow of an auto glass shop from estimate to payment. Its plan limits, web/API delivery, and Enterprise-only Fenius AI intake are key buying considerations.
Plans and prices
From BastionGlass's own pricing page, checked 15 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $199 a month | up to 500 customers · up to 100 jobs per month · up to 3 technicians · 1 location · $199.00/month |
| Professional | $299 a month | up to 5,000 customers · up to 500 jobs per month · up to 10 technicians · 3 locations · $299.00/month |
| Enterprise | $399 a month | unlimited customers · unlimited jobs · unlimited technicians · unlimited locations · Fenius AI voice/chat included · $399.00/month |
The facts
Each one read from BastionGlass's own pages, with the date it was checked.
What it does
- API access
- API access is listed as a plan feature, but the public documentation does not provide endpoint or SDK reference material.checked 15 Oct 2001
- Architecture
- A technical article describes a shared PostgreSQL database with tenant identifiers and row-level isolation for BastionGlass.checked 15 Oct 2001
- Compliance
- Job records can include checklists, photos, calibration requirements, scan notes, signatures, and proof of completion.checked 8 Oct 2001
- Compliance records
- Job records can include photos, checklists, signatures, scan notes, calibration requirements and activity history.checked 15 Oct 2001
- Data encryption
- The privacy policy states that sensitive credentials use AES-256-GCM, passwords use salted scrypt hashing and transit uses TLS/HTTPS.checked 15 Oct 2001
- Data retention
- After cancellation, account data is retained for 30 days for export and then permanently deleted.checked 15 Oct 2001
- Data sharing
- The policy says data is not sold and is shared with Stripe, Resend or Twilio only as needed for configured services, plus legal or business-transfer cases.checked 15 Oct 2001
- Dispatch
- The dispatch board tracks work from scheduled through assigned, in progress, completed, invoiced and paid.checked 15 Oct 2001
- Documentation
- Public documentation includes getting-started, quote usage and quote-widget sections for installation, customization, events and service areas.checked 15 Oct 2001
- Estimating
- Its NAGS-ready estimating supports windshield and tempered glass quotes with part, labor, kit, ADAS, and margin context.checked 8 Oct 2001
- External product description
- James Ross Jr.'s portfolio describes BastionGlass as a multi-tenant auto-glass ERP automating ordering, scheduling and payments through an embeddable widget.checked 15 Oct 2001
- External technology stack
- The portfolio identifies Nuxt 4, TypeScript, PostgreSQL and Stripe for the BastionGlass build.checked 15 Oct 2001
- Fenius AI
- Enterprise customers receive Fenius AI voice and chat intake intended to act as a receptionist using ERP records.checked 15 Oct 2001
- Founding pilot
- The Founding Shop Pilot is a paid controlled rollout for three to five shops with white-glove onboarding and founder-led support.checked 15 Oct 2001
- Integrations
- The site identifies Google authentication, Stripe billing, Twilio messaging, quote widgets, public APIs and Fenius as production integrations.checked 15 Oct 2001
- Inventory
- Inventory tools track glass, kits, moldings, purchase orders, receiving and vendor exceptions.checked 15 Oct 2001
- Limit: architecture scaling
- The architecture article notes that a shared database may require query-performance changes as tenant count grows.checked 15 Oct 2001
- Limit: monolithic deployment
- The same article says the monolithic Nuxt application couples marketing and ERP deployments and may later be split.checked 15 Oct 2001
Money
- Billing
- The platform sends invoices and payment links while keeping payment history connected to customer, vehicle and job records.checked 15 Oct 2001
- Limit: production trial
- The terms require an active paid subscription before production features are available and explicitly exclude free production trials.checked 15 Oct 2001
Where it runs
- Browser access
- The documentation says users can create quotes and manage jobs from any device with a web browser.checked 15 Oct 2001
The company
- Company
- The site footer says BastionGlass is operated by Routiine and lists [email protected] as its contact email.checked 8 Oct 2001
- Company founder
- Routiine's team page names James Ross Jr. as founder, says the company was founded in 2026 and places it in Dallas, Texas.checked 15 Oct 2001
- Company operator
- BastionGlass identifies itself in the footer as operated by Routiine.checked 15 Oct 2001
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