EAP Expert
EAP Expert's EAPx Cloud is web-based case management software for running an Employee Assistance Program business.
What EAP Expert is
EAP Expert's EAPx Cloud is web-based case management software for running an Employee Assistance Program business. Its listed tools include case management, visual reporting, dashboards, and customer insights, and the platform is described as accessible from anywhere. Online Intake gives end users self-service web forms to request services and submit information; submissions sync with EAPx and attach to case files. EAP Expert also describes ProviderFiles as a case management solution for supporting an EAP provider network. Listed integrations include Twilio, Cronofy, Telus Health, E-Fax, Adobe Sign, and DocuSign. The company says it achieved ISO 27001 accreditation for information security. EAP Expert focuses on EAP programs, including those for health care systems and post-secondary institutions. Customer teams receive training after onboarding, while software issues are submitted as service desk tickets. The employee access channel is a web portal.
Good
- Case management with visual reporting and dashboards
- Online intake submissions attach to case files
- Lists integrations including Twilio and DocuSign
- Training provided after customer onboarding
- Web portal for employee access
Watch out
- Minimum purchase of 4 licenses
Who it suits
EAPx Cloud suits businesses running Employee Assistance Programs, including programs for health care systems and post-secondary institutions. ProviderFiles may be relevant to organizations supporting an EAP provider network.
Verdict
EAPx Cloud is focused on case management for EAP businesses, with online intake and reporting tools. Ask EAP Expert for pricing and confirm the license minimum fits your organization.
Plans and prices
From EAP Expert's own pricing page, checked 4 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| EAPx Cloud | Priced on request | Minimum purchase of 4 licenses |
The facts
Each one read from EAP Expert's own pages, with the date it was checked.
What it does
- Cloud access
- EAPx Cloud is described as a 100% web-based platform accessible from anywhere.checked 4 Oct 2001
- Core features
- The product page lists case management, visual reporting, dashboards, and customer insights.checked 4 Oct 2001
- Data hosting
- The privacy policy says that for a local instance not hosted by EAP Expert, the company does not host, store, transmit, or receive information entered through that product.checked 4 Oct 2001
- Integrations
- The integrations page lists Twilio, Cronofy, Telus Health, E-Fax, Adobe Sign, and DocuSign.checked 4 Oct 2001
- Online intake
- Online Intake lets end users request services and submit information through self-serve web forms, which sync with EAPx and attach to case files.checked 4 Oct 2001
- Privacy
- The privacy policy says EAP Expert does not sell or trade collected personal information and may provide access to it to authorized contractors and third-party agents.checked 4 Oct 2001
- Provider network
- The maker describes ProviderFiles as a case management solution for supporting an EAP provider network.checked 4 Oct 2001
- Security certification
- EAP Expert says it achieved ISO 27001 accreditation for information security.checked 4 Oct 2001
- Support
- Customers are asked to submit software issues as service desk tickets, with a phone number provided for high-priority needs when the portal is inaccessible.checked 4 Oct 2001
- Training
- The EAPx Cloud page says the company provides a training program for customer teams after onboarding.checked 4 Oct 2001
- What it does
- EAPx Cloud is case management software for running an Employee Assistance Program business.checked 4 Oct 2001
- Who it serves
- EAP Expert says it focuses on the EAP industry, including programs for health care systems and post-secondary institutions.checked 4 Oct 2001
The company
- Headquarters
- Mississauga, Ontario, Canadachecked 28 Sep 2001
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