DoneDone
DoneDone is a cloud service that combines a shared inbox with task management.
What DoneDone is
DoneDone is a cloud service that combines a shared inbox with task management. Teams can capture incoming requests, assign ownership, and follow work through completion using projects, tasks, checklists, custom workflows and statuses, due dates, notifications, and a board view. Shared mailboxes support conversation assignment, saved replies, custom workflows, and auto responders. The Pro plan includes a white-label customer ticket portal. Starter allows up to four users and one shared mailbox; Pro allows up to eight users and three shared mailboxes, with extra seats available at additional monthly cost. Starter costs $45 a month with annual billing or $49 a month with monthly billing. Pro costs $89 a month with annual billing or $99 a month with monthly billing. Both plans list unlimited projects, tasks, checklists, conversations, and emails, while Pro includes unlimited guest users. DoneDone offers web, iOS, Android, API, and outbound webhooks, with integrations including Slack, GitHub, Harvest, Zapier, and WebEx.
Good
- Combines shared inbox and task management
- Custom workflows, statuses, and board view
- Web, iOS, and Android access
- API and outbound webhooks
- Hourly backups and 24/7 monitoring
Watch out
- No free plan
- Starter limited to four users
- Starter includes one shared mailbox
- Extra seats cost more
Who it suits
DoneDone suits small operations, internal IT, internal marketing, and customer-support teams that need shared mailboxes alongside task workflows. Mobile users can access the Starter plan through its iOS and Android apps.
Verdict
DoneDone brings request handling and task tracking into one cloud workspace, with mobile apps, integrations, and account support services. Compare mailbox and user limits with your team size before choosing Starter or Pro.
Plans and prices
From DoneDone's own pricing page, checked 20 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $45 a month | 4 users · 1 shared mailbox · Unlimited projects · Unlimited tasks · Unlimited checklists · Annual billing; price shown per month |
| Pro | $89 a month | 8 users · 3 shared mailboxes · Unlimited guest users · Annual billing; price shown per month |
| Starter Plan (yearly billing) | $45 a month | Up to 4 users · 1 shared mailbox · unlimited projects, tasks, checklists, conversations, and emails · Monthly |
| Starter Plan (monthly billing) | $49 a month | Up to 4 users · 1 shared mailbox · unlimited projects, tasks, checklists, conversations, and emails · Monthly |
| Pro Plan (yearly billing) | $89 a month | Up to 8 users · 3 shared mailboxes · unlimited guest users · extra seats $12.50/mo · Monthly |
| Pro Plan (monthly billing) | $99 a month | Up to 8 users · 3 shared mailboxes · unlimited guest users · extra seats $11.25/mo · Monthly |
The facts
Each one read from DoneDone's own pages, with the date it was checked.
What it does
- API and webhooks
- The public API supports GET, POST, PUT, and DELETE requests, and outbound webhooks notify endpoints when tasks, conversations, or users change.checked 5 Oct 2026
- Customer portal
- The Pro plan includes a white-label customer ticket portal.checked 5 Oct 2026
- Help desk
- Shared mailboxes support conversation assignment, custom workflows, saved replies, and auto responders.checked 5 Oct 2026
- Included account services
- Every account includes hourly data backups, SSL and data encryption, free email support, one-to-one onboarding support, historical 99.9%+ uptime, and 24/7 systems monitoring.checked 5 Oct 2026
- Integrations
- DoneDone’s integrations help pages list Slack, Glip/RingCentral, TestLodge, GitHub, Harvest, Zapier, and WebEx integrations.checked 5 Oct 2026
- Mobile
- The Starter plan includes iOS and Android mobile apps with mobile and email notifications.checked 5 Oct 2026
- Product
- DoneDone combines a shared inbox and task management to capture incoming requests, assign ownership, and track work through completion.checked 5 Oct 2026
- Security
- DoneDone says it uses Amazon Web Services and lists measures including encrypted data transmission, restricted staff access, activity logging, protected backups, and restore tests.checked 5 Oct 2026
- Support
- The company says its lean team handles customer support directly and lists [email protected] for contact.checked 5 Oct 2026
- Task management
- Task features include projects, tasks, checklists, custom workflows and statuses, due dates, notifications, and board view.checked 5 Oct 2026
The company
- Company history
- DoneDone says it officially launched in April 2009 after beginning as an in-house tool in 2008.checked 5 Oct 2026
- Founded
- 2008checked 28 Sep 2026
- Target teams
- DoneDone describes itself as built by a small team for small teams and identifies operations, internal IT, internal marketing, and customer support use cases.checked 5 Oct 2026
Money
- Free plan
- Nochecked 20 Sep 2026
- Plan limits
- Starter includes up to 4 full users and one shared mailbox; Pro includes up to 8 users and three shared mailboxes, with additional seats available at an extra monthly cost.checked 5 Oct 2026
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