Coveo
Coveo provides an AI-Relevance Platform for search, recommendations, personalization, and product or knowledge discovery across commerce, service, website, a…
What Coveo is
Coveo provides an AI-Relevance Platform for search, recommendations, personalization, and product or knowledge discovery across commerce, service, website, and workplace experiences. Its search combines hybrid retrieval with rules, business logic, A/B testing, and query pipeline management. A unified index, connectors, document-level security, and refresh controls support content discovery. Behavioral AI features include query suggestions, Automatic Relevance Tuning, dynamic navigation, and content recommendations. Generative AI and agentic capabilities include conversational search, generative answering, Smart Snippets, and APIs; the pricing page lists this suite as an add-on. Commerce tools cover product catalog indexing, recommendations, listing page optimization, merchandising, and conversational product discovery, with some features also marked as add-ons. Integrations include Adobe, Agentforce, Salesforce, ServiceNow, Sitecore, Zendesk, SAP, Shopify, and OpenAI ChatGPT Enterprise, alongside open APIs and frameworks. Hosted data is encrypted at rest with AES-256 and in transit with TLS 1.3, with TLS 1.2 supported for compatibility. Coveo is a paid cloud service, with pricing on request and a 14-day trial organization that is automatically deleted after 14 days.
Good
- Offers hybrid search, rules, and A/B testing.
- Includes document-level security and permissions.
- Lists native integrations and open APIs.
- Hosted data encryption is specified for storage and transit.
- A 14-day trial organization is available.
Watch out
- Pricing is available only on request.
- Generative AI and agentic capabilities are an add-on.
- Some commerce features are also add-ons.
- The trial organization is deleted after 14 days.
Who it suits
Coveo describes its service, website, and workplace offerings for customers, agents, and employees, and its commerce offering for B2B and B2C shoppers. It may suit organizations seeking search and discovery across those experiences.
Verdict
Coveo covers search, recommendations, and discovery across several types of digital experiences. Buyers should account for add-on capabilities and request pricing for their intended use.
Plans and prices
From Coveo's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Coveo AI-Relevance Platform | Priced on request | Pricing scales primarily by queries and indexed items · generative AI features available as add-ons · each pricing unit includes 100k queries per month · Predictable annual and three-year subscriptions; standard prices are in USD, with alternate currencies and terms available. |
The facts
Each one read from Coveo's own pages, with the date it was checked.
What it does
- AI features
- Listed behavioral AI features include query suggestions, Automatic Relevance Tuning, dynamic navigation, and content recommendations.checked 9 Oct 2026
- Commerce
- Commerce features include product catalog indexing, product recommendations, listing page optimization, merchandising tools, and conversational product discovery, with some features marked as add-ons.checked 9 Oct 2026
- Compliance
- Coveo reports passing a SOC 2 Type II examination, maintaining ISO 27001 and ISO 27018:2019 certifications, and offering a HIPAA-compliant hosted service subject to a Business Associate Agreement.checked 9 Oct 2026
- Generative AI
- Generative AI and agentic capabilities include conversational search, generative answering, Answer API, Coveo for Agentforce, Passage Retrieval API, and Smart Snippets; the pricing page marks this suite as an add-on.checked 9 Oct 2026
- Indexing
- The platform includes a unified search index, native and universal connectors, document-level security and permissions, and refresh frequency controls.checked 9 Oct 2026
- Integrations
- Coveo lists native integrations including Adobe, Agentforce, Salesforce, ServiceNow, Sitecore, Zendesk, SAP, Shopify, and OpenAI ChatGPT Enterprise; it also offers open APIs and frameworks for custom integrations.checked 9 Oct 2026
- Limits
- The pricing page says each service, website, and workplace pricing unit includes 100k queries per month, while each commerce pricing unit includes 100k queries and recommendations per month and 100k catalog items.checked 9 Oct 2026
- Search
- The platform includes hybrid search, advanced rules and business logic, A/B testing, and query pipeline management.checked 9 Oct 2026
- Security
- Coveo states that hosted customer data is encrypted at rest with AES-256 and in transit using TLS 1.3, with TLS 1.2 supported for compatibility.checked 9 Oct 2026
- Support
- The pricing page lists Coveo Care, business value assessment and realization, and an implementation partner network; Technical Account Manager and Developer Support are listed as add-ons.checked 9 Oct 2026
- What it does
- Coveo provides an AI-Relevance Platform for search, recommendations, personalization, and product or knowledge discovery across commerce, service, website, and workplace experiences.checked 9 Oct 2026
- Who it is for
- Coveo describes its service, website, and workplace offerings as enterprise knowledge experiences for customers, agents, and employees, and its commerce offering as product discovery for B2B and B2C shoppers.checked 9 Oct 2026
The company
- Founded
- 2004checked 28 Sep 2026
- Headquarters
- Montreal, Quebec, Canadachecked 28 Sep 2026
Money
- Trial
- A free trial organization allows experimentation for 14 days and is automatically deleted 14 days after creation.checked 9 Oct 2026
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