ConnectWise Documentation
ConnectWise Documentation, formerly ITBoost, brings IT documentation, customer knowledge bases, and device information together in one product.
What ConnectWise Documentation is
ConnectWise Documentation, formerly ITBoost, brings IT documentation, customer knowledge bases, and device information together in one product. Its centralized knowledge base includes built-in best practices, while cloud integrations gather customer asset data to create an up-to-date asset picture without manual collection. VoIP integrations can show technicians caller details, earlier contact, associated assets, and relevant knowledge base articles. Teams can define standard operating procedures and use runbook support to standardize processes. A password vault includes user access controls and password reports with audit trail information. The product integrates with ConnectWise PSA, ConnectWise Automate, and Reports and Dashboards, formerly BrightGauge. ConnectWise PSA partners can initiate onboarding data synchronization from within PSA. ConnectWise offers a free trial with no obligation or credit card required. Pricing is by customized quote requested through ConnectWise sales; no plan price is listed. The product is intended for IT documentation, including at managed service providers.
Good
- Centralized knowledge base with built-in best practices
- Cloud integrations collect customer asset data
- VoIP integrations surface caller and asset details
- Password vault includes access controls and audit reports
- Free trial requires no credit card
Watch out
- Pricing requires a customized quote
- Designed for IT documentation use
Who it suits
ConnectWise Documentation suits IT teams and managed service providers that need shared documentation, asset information, procedures, and password controls. Its onboarding pathway is specifically described for ConnectWise PSA partners.
Verdict
ConnectWise Documentation combines operational knowledge, asset details, procedures, and password records for IT work. Consider its free trial to assess fit, then request a customized quote for pricing.
Plans and prices
From ConnectWise Documentation's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Documentation (formerly ITBoost) | Priced on request | Customized quote requested through ConnectWise sales |
The facts
Each one read from ConnectWise Documentation's own pages, with the date it was checked.
What it does
- Asset discovery
- Cloud integrations collect customer asset data to provide an up-to-date asset picture without manual collection.checked 4 Oct 2026
- Centralized knowledge base
- The product provides a centralized knowledge base with built-in best practices for quick access across a business.checked 4 Oct 2026
- ConnectWise integrations
- The product integrates with ConnectWise PSA, ConnectWise Automate, and Reports and Dashboards, formerly BrightGauge.checked 4 Oct 2026
- Intended users
- ConnectWise presents Documentation as an IT documentation tool and includes managed service providers among the organizations it serves.checked 4 Oct 2026
- Onboarding
- ConnectWise PSA partners can enable Documentation from within PSA to initiate data synchronization for onboarding.checked 4 Oct 2026
- Password vault
- The password vault supports user access controls and password reports that provide password audit trail information.checked 4 Oct 2026
- Pricing
- ConnectWise directs prospective customers to request a customized quote based on their business needs.checked 4 Oct 2026
- Product purpose
- Documentation (formerly ITBoost) consolidates separate IT documentation tools and brings customer knowledge bases and device information together.checked 4 Oct 2026
- Security and compliance
- ConnectWise says it is routinely audited by independent third parties and government agencies for compliance with global and regional regulations and standards.checked 4 Oct 2026
- SOPs
- Users can define standard operating procedures in Documentation to standardize processes.checked 4 Oct 2026
- Support
- ConnectWise’s site offers customer support and education, and its product page links to support contact options.checked 4 Oct 2026
- VoIP integrations
- VoIP integrations can show technicians caller details, prior contact, linked assets, and knowledge base articles.checked 4 Oct 2026
Money
- Trial
- ConnectWise offers a free trial page describing access to its IT documentation software, with no obligation or credit card required.checked 4 Oct 2026
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