Condens
Condens is a UX research repository and AI analysis platform for gathering customer knowledge and turning research into evidence-linked insights.
What Condens is
Condens is a UX research repository and AI analysis platform for gathering customer knowledge and turning research into evidence-linked insights. Teams can centralize studies, search across their work for patterns, and connect source data with findings in a split view. Condens AI produces answers from customer research while keeping users responsible for the resulting output. Recordings can be transcribed with timestamps, speaker recognition, and support for more than 85 languages. Researchers can make transcript clips and highlight reels, then share browser links without requiring viewers to log in. Condens runs in the cloud through web access and an API. Named integrations include Zoom, Google Drive, Typeform, Figma, Miro, Slack, and Microsoft Teams. Business adds ChatGPT and Claude connections, while Enterprise lists API and custom or internal LLM connections.
Good
- Searchable repository for centralized research
- Evidence links connect findings to source data
- Transcription supports more than 85 languages
- Share transcript clips without audience logins
- Free access for aspiring and student researchers
Watch out
- Lite includes one Contributor
- Lite includes one folder
- Unpaid workspace becomes read-only after trial
Who it suits
Condens suits UX researchers and teams that need a searchable research repository, transcript analysis, and evidence-linked findings. Free access is available to aspiring researchers and people conducting research as part of education.
Verdict
Condens combines research storage, transcription, AI answers, and source-linked analysis in one cloud service. Its free access and trial lower the barrier to evaluate it, while larger teams should review contributor limits and plan pricing.
Plans and prices
From Condens's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Lite | €15 a month | 1 Contributor included · Additional Contributors 15€/month · Unlimited projects, transcription and file storage · 1 folder · 25 cross-project participant profiles · From 15€ /month; or 165€/year (1 month free) |
| Lite (annual) | €165 a year | 1 Contributor included · Additional Contributors 15€/month · Unlimited projects, transcription and file storage · 1 folder · 25 cross-project participant profiles · 165€/year (1 month free) |
| Business | €500 a month | 5 Contributors included · Unlimited Viewers · Additional Contributors 85€/month · Unlimited projects, transcription, storage and participant profiles · Slack & Teams AI search and SSO & HIPAA are add-ons · From 500€ /month, paid yearly (6.000€/year) |
| Enterprise | Priced on request | Minimum 5 Contributors · Unlimited Viewers · Custom pricing · Advanced anonymization and permissions · API · SSO & HIPAA included · Custom terms, SLAs and retention policies · Contact us for more information |
The facts
Each one read from Condens's own pages, with the date it was checked.
What it does
- AI
- Condens AI generates evidence-backed answers from customer research data and leaves users in control of outputs.checked 7 Oct 2026
- AI connections
- Business includes ChatGPT and Claude connections, while Enterprise lists Condens API and connections to custom and internal LLMs.checked 7 Oct 2026
- Analysis
- Researchers can connect raw data to findings in a split view, with each insight linked to its source evidence.checked 7 Oct 2026
- Data handling
- The company says uploaded data remains the customer’s, is not used to train AI models for other customers, and can be hosted on US or EU servers.checked 7 Oct 2026
- Encryption and backups
- Condens says data is encrypted in transit with TLS and at rest with AES-256, with encrypted daily database backups retained for up to 60 days.checked 7 Oct 2026
- Integrations
- The site names Zoom, Google Drive, Typeform, Figma, Miro, Slack and Microsoft Teams among tools that can exchange data or insights with Condens.checked 7 Oct 2026
- Media sharing
- Users can create clips and highlight reels from transcripts and share them through browser links without requiring audience logins.checked 7 Oct 2026
- Product
- Condens is a UX research repository and AI analysis platform for bringing customer knowledge together and turning research into evidence-backed insights.checked 7 Oct 2026
- Research repository
- The platform centralizes research and lets teams search across their work to find patterns and existing answers.checked 7 Oct 2026
- Security
- Condens states that it is SOC 2 Type 2 compliant and complies with GDPR, HIPAA, CCPA and APA.checked 7 Oct 2026
- Support
- Pricing lists personal support for all three tiers, with self-serve onboarding for Lite, guided onboarding for Business and tailored onboarding for Enterprise.checked 7 Oct 2026
- Transcription
- Condens transcribes recordings with timestamps, speaker recognition and support for more than 85 languages.checked 7 Oct 2026
Money
- Free access
- The company says aspiring researchers and people conducting research as part of their education can use Condens for free.checked 7 Oct 2026
- Trial
- The pricing page offers a 15-day free trial without requiring payment information; after the trial, an unpaid workspace becomes read-only.checked 7 Oct 2026
The company
- Headquarters
- Munich, Germanychecked 28 Sep 2026
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