CivicaCollect
CivicaCollect is cloud-hosted debt collection and recovery software that manages the process from initial outreach through settlement and enforcement.
What CivicaCollect is
CivicaCollect is cloud-hosted debt collection and recovery software that manages the process from initial outreach through settlement and enforcement. Automated workflows handle routine tasks and case management, while a unified debt view brings customer accounts and associated debts together. The software provides real-time reporting and analytics, a self-service portal for customers to manage accounts and make payments, and automated outreach by email, phone, and SMS. Integrated payment gateways support processing and reconciliation. CivicaCollect also lists flexible payment plans, 24/7 multi-channel collection services, and integrations with Civica OPENRevenues and other third-party systems. Civica says the software is used by more than 30 local authorities for council tax, non-domestic rates, parking, and sundry debt schemes. The service summary lists ISO 9001, ISO 14001, ISO 27001, ISO 22301, ISO 45001, and ISO 27701 certifications. Pricing is available on request; the listed plan invites prospective customers to book a demo.
Good
- Automates routine collection workflows.
- Provides a unified view of accounts and debts.
- Customers can manage accounts through a self-service portal.
- Automates email, phone, and SMS outreach.
- Supports payment processing and reconciliation.
Watch out
- Pricing is available on request.
- Listed plan requires booking a demo.
- Platform is web-based.
Who it suits
CivicaCollect suits organizations managing debt recovery across customer accounts, communications, and payment arrangements. Its listed local-authority use includes council tax, non-domestic rates, parking, and sundry debt schemes.
Verdict
CivicaCollect brings case management, customer communications, reporting, and payment handling into a cloud-hosted collection process. Organizations should request pricing and assess whether its listed workflows fit their collection needs.
Plans and prices
From CivicaCollect's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| CivicaCollect | Priced on request | Book a demo |
The facts
Each one read from CivicaCollect's own pages, with the date it was checked.
What it does
- Collection coverage
- CivicaCollect supports the complete collection process from compliance stage to full enforcement.checked 30 Sep 2026
- Communications
- Customer outreach can be automated through email, phone and SMS.checked 30 Sep 2026
- Debt view
- A single view of debt unifies customer accounts and associated debts.checked 30 Sep 2026
- Deployment
- The service summary describes CivicaCollect as cloud native software and a cloud hosted platform.checked 30 Sep 2026
- Integrations
- CivicaCollect integrates with Civica OPENRevenues and other third-party systems.checked 30 Sep 2026
- Payments
- Integrated payment gateways support payment processing and reconciliation.checked 30 Sep 2026
- Purpose
- CivicaCollect is debt collection and recovery software for managing the collection process from initial outreach to final settlement.checked 30 Sep 2026
- Reporting
- The software provides real-time reporting with detailed analytics.checked 30 Sep 2026
- Scale
- The service summary says CivicaCollect is used by more than 30 local authorities for in-house collection of council tax, non-domestic rates, parking and sundry debt schemes.checked 30 Sep 2026
- Security certifications
- The service summary lists ISO 9001, ISO 14001, ISO 27001, ISO 22301, ISO 45001 and ISO 27701 certifications.checked 30 Sep 2026
- Self-service
- A digital self-service portal lets customers manage accounts and make payments online.checked 30 Sep 2026
- Support
- Civica directs support-related queries to its Support Center and says its experts provide customer support and guidance.checked 30 Sep 2026
- Workflow automation
- It provides intelligent workflows that automate routine tasks and streamline case management.checked 30 Sep 2026
The company
- Founded
- 2001checked 28 Sep 2026
- Headquarters
- London, United Kingdomchecked 28 Sep 2026
- Maker focus
- Civica says it has been serving public services for more than 25 years and its software supports over 100 million people every day.checked 30 Sep 2026
- Maker history
- Civica's official history page says the company was established in 2001.checked 30 Sep 2026
Money
- Payment plans
- The service summary lists flexible payment plan options and 24/7 multi-channel collection services.checked 30 Sep 2026
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