CivicaCollect
5.4#20 in debt collection softwareWeb
VisitCivicaCollect vs Collections Cloud
Collections Cloud
6.9#1 in debt collection softwareFrom £39 a monthWebAPI
VisitWhat both publish
| Fact | CivicaCollect | Collections Cloud |
|---|---|---|
| Founded | 2001 | 2025 |
| Headquarters | London, United Kingdom | Conwy Business Centre, Junction Way, Llandudno Junction, Conwy, LL31 9XX, United Kingdom |
| Integrations | CivicaCollect integrates with Civica OPENRevenues and other third-party systems. | Named accounting integrations and partners include Xero, QuickBooks, Sage, IRIS, Caspio and Microsoft. |
| Payments | Integrated payment gateways support payment processing and reconciliation. | Users can create payment plans, record offline payments and apply statutory interest automatically. |
| Purpose | CivicaCollect is debt collection and recovery software for managing the collection process from initial outreach to final settlement. | Collections Cloud provides UK SMEs with credit control and debt recovery tools, including a CRM, automated workflows, compliant documents and legal escalation support. |
| Support | Civica directs support-related queries to its Support Center and says its experts provide customer support and guidance. | Support is provided through a knowledge hub on every tier and by email at [email protected]. |
CivicaCollect plans
- CivicaCollectPriced on request
Collections Cloud plans
- Level 1 – BASIC£39 a month
- Level 2 – PLUS£99 a month
- Level 3 – BUSINESS£199 a month
- Level 4 – ENTERPRISEPriced on request
Pick CivicaCollect if…
CivicaCollect suits organizations managing debt recovery across customer accounts, communications, and payment arrangements. Its listed local-authority use includes council tax, non-domestic rates, parking, and sundry debt schemes.
Pick Collections Cloud if…
Collections Cloud suits UK sole traders, startups, growing businesses, and SMEs seeking credit control and debt recovery tools. Its case, workflow, credit-reporting, and escalation features may suit teams managing overdue accounts.