ChargebackStop
ChargebackStop is chargeback management software for merchants and payment providers, with tools for preventing disputes and pursuing recoveries.
What ChargebackStop is
ChargebackStop is chargeback management software for merchants and payment providers, with tools for preventing disputes and pursuing recoveries. Its prevention service uses Ethoca and Verifi alerts, with configurable rules to refund, flag, or escalate alerts by amount, issuer, reason, product, or customer. The prevention page also lists TC40 and SAFE fraud notifications. For recovery, the service gathers evidence from payment, billing, identity, usage, delivery, and policy data to support representment submission and tracking. Documented processor integrations include Stripe, Adyen, Authorize.net, NMI, and ACI Worldwide (OPPWA), and developers are directed to API documentation and a partner integration guide. The listed industries include eCommerce and retail, SaaS and subscription, travel and hospitality, and financial services. Pricing is service-specific: Digital Receipts (Order Insight) is $0.20 per contact per lookup; other listed services start at different per-contact prices. Volume pricing is available above 100 chargebacks per month. The product has web and API platforms and is headquartered in London, England.
Good
- Uses Ethoca and Verifi alerts for prevention.
- Rules can refund, flag, or escalate alerts.
- Recovery assembles evidence from multiple data types.
- Lists five payment processor integrations.
- Provides API documentation and a partner integration guide.
Watch out
- No free plan is listed.
- Prices vary by service and some start at listed amounts.
- Volume pricing applies above 100 chargebacks per month.
Who it suits
ChargebackStop suits merchants and payment providers looking for dispute prevention, alert rules, or representment support. Its listed industries include retail, subscription businesses, travel, hospitality, and financial services.
Verdict
ChargebackStop covers both alert-based prevention and evidence preparation for recovery, with several processor integrations listed. Review the service-specific pricing and volume terms to determine which charges apply.
Plans and prices
From ChargebackStop's own pricing page, checked 4 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Digital Receipts (Order Insight) | Priced on request | Per lookup |
| Verifi RDR | Priced on request | Per RDR alert; starts from |
| Chargeback Recovery | Priced on request | Of recovered revenue; starts from |
| Verifi CDRN | Priced on request | Per CDRN alert; starts from |
| Ethoca Alerts | Priced on request | Starts from; pricing depends on volume, integrations, and setup |
| Systematic Deflection | Priced on request | Per deflection; starts from |
The facts
Each one read from ChargebackStop's own pages, with the date it was checked.
What it does
- Automation
- Users can set resolution rules by amount, issuer, reason, product, or customer to auto-refund, flag, or escalate alerts.checked 4 Oct 2001
- Developer access
- The documentation directs developers to API documentation and a partner integration guide.checked 4 Oct 2001
- Fraud signals
- The prevention page lists TC40 and SAFE fraud notifications for early fraud signals.checked 4 Oct 2001
- Industries
- The site identifies eCommerce and retail, SaaS and subscription, travel and hospitality, and financial services as industries it serves.checked 4 Oct 2001
- Integrations
- The documentation lists Stripe, Adyen, Authorize.net, NMI, and ACI Worldwide (OPPWA) as supported payment processor integrations.checked 4 Oct 2001
- Prevention
- The platform uses Ethoca and Verifi alerts to help resolve disputes before they become formal chargebacks.checked 4 Oct 2001
- Pricing limits
- The pricing page says volume pricing is available above 100 chargebacks per month.checked 4 Oct 2001
- Pricing model
- Pricing is usage-based and varies with volume, integrations, and setup; the site says there are no long-term contracts or hidden fees.checked 4 Oct 2001
- Product
- ChargebackStop describes itself as chargeback management software for merchants and payment providers, covering prevention and recovery.checked 4 Oct 2001
- Recovery
- The recovery service assembles issuer-ready evidence from payment, billing, identity, usage, delivery, and policy data, then supports representment submission and tracking.checked 4 Oct 2001
- Security and compliance
- The opened product and documentation pages did not state specific security certifications or compliance standards.checked 4 Oct 2001
- Service guarantee
- The site says duplicate, invalid, already-disputed, or already-refunded alerts are automatically credited.checked 4 Oct 2001
- Support and onboarding
- The prevention page says most merchants can start within days and gives a typical sequence of connecting a processor on day one, configuring rules on day two, and alerts beginning on day three or later.checked 4 Oct 2001
The company
- Headquarters
- London, England, United Kingdomchecked 28 Sep 2001
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