CaterTrax
CaterTrax is a web-based catering and hospitality ordering platform for independent operators and enterprise foodservice organizations.
What CaterTrax is
CaterTrax is a web-based catering and hospitality ordering platform for independent operators and enterprise foodservice organizations. Customers can browse menus and submit orders with event details from any device. Teams can coordinate events, order changes, calendars, and production in one system, while kitchen and pack sheets are generated with quantities and instructions. The Independent solution is intended for single-location or small-site catering operations managing local orders and events. Enterprise is designed for complex, multi-location organizations and adds centralized menu, pricing, and promotion management, organization-wide and site-level reporting, configurable permissions, approvals, and audit trails. Enterprise integrations can connect with point-of-sale, accounting and ERP systems, identity management, and custom systems, without named products. CaterTrax supports invoicing and payment tracking. It describes cloud hosting, continuous monitoring, single sign-on, backups, disaster recovery, SSL and TLS protection, and 99.99% availability. Training, guides, customized sessions, ongoing optimization, and support are listed. Pricing is on request.
Good
- Online ordering with event details
- Automatic kitchen and pack sheets
- Centralized enterprise menu management
- Invoicing and payment tracking
- 99.99% stated availability
Watch out
- Pricing is available only on request
- Enterprise integrations name no specific products
- Web platform only
Who it suits
Independent caterers and small-site operators can use the Independent solution for local orders and events. Enterprise suits multi-location foodservice organizations, including higher education, healthcare, corporate dining, sports and leisure, and senior living.
Verdict
CaterTrax combines customer ordering with event, production, payment, and menu-management tools. The Independent and Enterprise options address different operating scales, while pricing requires a request.
Plans and prices
From CaterTrax's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Enterprise | Priced on request | For multi-location foodservice organizations · pricing not stated |
| Independent | Priced on request | For single-location or small-scale catering operations · pricing not stated |
The facts
Each one read from CaterTrax's own pages, with the date it was checked.
What it does
- Availability
- CaterTrax states that its platform has 99.99% uptime and availability.checked 11 Oct 2026
- Customer base
- The homepage reports more than 5,000 client locations and over 5 million orders processed annually.checked 4 Oct 2026
- Enterprise controls
- Enterprise features include centralized menu and pricing management, reporting, configurable permissions, approvals, and audit trails.checked 4 Oct 2026
- Enterprise customers
- The Enterprise solution is built for complex, multi-location foodservice organizations.checked 4 Oct 2026
- Enterprise features
- Enterprise teams can centrally manage menus, pricing, and promotions and access site-level and organization-wide reporting.checked 11 Oct 2026
- Event and production tools
- The platform manages event details and changes and generates kitchen and pack sheets.checked 11 Oct 2026
- Independent caterers
- The Independent solution is aimed at single-location or small-site operators managing catering orders and events locally.checked 4 Oct 2026
- Integrations
- CaterTrax says it integrates with point of sale, accounting and enterprise resource planning, identity management, and custom systems.checked 11 Oct 2026
- Intended users
- The enterprise page lists higher education, healthcare, corporate dining, business and industry, sports and leisure, and senior living as industries it serves.checked 11 Oct 2026
- Ordering
- Customers can browse menus and submit catering orders and event details online from any device.checked 11 Oct 2026
- Ordering and events
- Customers can place online orders with event details, while teams manage events, order changes, calendars, and production in one system.checked 4 Oct 2026
- Payments
- CaterTrax supports invoicing and payment tracking.checked 11 Oct 2026
- Pricing availability
- The site offers demo requests for its solutions and does not state a subscription price on the product pages.checked 11 Oct 2026
- Privacy and encryption
- CaterTrax says it uses SSL certificates and TLS to protect information during transmission and states that it does not sell or share personal information.checked 11 Oct 2026
- Product
- CaterTrax is a catering and hospitality ordering and event management platform for independent and enterprise operations.checked 11 Oct 2026
- Production
- The platform automatically generates kitchen and pack sheets with quantities and instructions.checked 4 Oct 2026
- Security
- The enterprise page describes cloud-hosted infrastructure with continuous monitoring, role-based access controls, audit trails, single sign-on support, backups, and disaster recovery protocols.checked 11 Oct 2026
- Security and reliability
- The Enterprise page describes cloud-hosted infrastructure with continuous monitoring, single sign-on support, backups, disaster recovery, and 99.99% uptime.checked 4 Oct 2026
- Status information
- CaterTrax has a public status page for system performance and incident updates.checked 4 Oct 2026
- Support
- The enterprise page lists operator, manager, and administrator training, ongoing optimization, and support as part of its implementation approach.checked 11 Oct 2026
- Training and support
- CaterTrax Academy offers live training, on-demand videos and user guides, and customized sessions; the Enterprise page also lists ongoing optimization and support.checked 4 Oct 2026
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