FoodStorm
FoodStorm is an order management system for grocery retailers that brings order entry, production, and customer ordering together.
What FoodStorm is
FoodStorm is an order management system for grocery retailers that brings order entry, production, and customer ordering together. It is designed for perimeter departments including deli, foodservice, seafood, bakery, floral, and catering, and supports made-to-order foodservice, holiday catering, custom cakes, and other bakery orders. Customers can place orders through branded e-commerce, Instacart Marketplace, kiosks, in-store mobile ordering, or Caper Smart Carts; associates can also enter orders. The Kitchen Display System sorts orders by time, communicates status, integrates with docket printers, and lets staff accept or hold orders. Pickup Management offers barcode or manual lookup, item checklists, and weight reconciliation. Reporting includes production logs, sales reports, work orders, and forecasting. Customer tools include profiles, order history, abandoned-cart notifications, and feedback. FoodStorm supports Android, iOS, and web. Pricing is provided on request; the product can be used standalone without an Instacart business relationship.
Good
- Supports multiple ordering channels
- Kitchen display sorts orders by time
- Pickup tools include item checklists and weight reconciliation
- Customer profiles include order history
- Available on Android, iOS, and web
Watch out
- Pricing is available on request
- Setup is described as taking 4–8 weeks
Who it suits
FoodStorm suits grocery businesses such as supermarkets, delis, bakeries, markets, and general stores that manage made-to-order perimeter departments. It is available as a standalone product without an Instacart business relationship.
Verdict
FoodStorm covers customer ordering, production, pickup, and reporting for grocery perimeter departments. Businesses should request pricing and consider the stated setup period when assessing fit.
Plans and prices
From FoodStorm's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| FoodStorm Order Management System | Priced on request | Pricing by demo / business requirements |
The facts
Each one read from FoodStorm's own pages, with the date it was checked.
The company
- Company history
- The company says CaterXpress, which later became FoodStorm, was founded in Melbourne, Australia, in 2007.checked 11 Oct 2026
- Founded
- 2007checked 28 Sep 2026
- Headquarters
- Melbourne, Australiachecked 28 Sep 2026
What it does
- CRM
- CRM features include customer profiles and order history, abandoned cart notifications, and a customer feedback tool.checked 11 Oct 2026
- Customer tools
- CRM features include customer profiles, order history, abandoned-cart notifications, and a customer feedback tool.checked 11 Oct 2026
- Instacart relationship
- FoodStorm says it joined forces with Instacart in 2021 and can be used as a standalone product without an Instacart business relationship.checked 11 Oct 2026
- Integrations
- FoodStorm lists Instacart products, grocery POS systems, Stripe, QuickBooks, Xero, marketing and social media integrations, and Google Maps.checked 11 Oct 2026
- Intended customers
- The product is designed for grocery retailers managing perimeter departments such as deli, foodservice, seafood, bakery, floral, and catering.checked 11 Oct 2026
- Ordering channels
- Ordering channels include branded e-commerce, Instacart Marketplace, self-ordering kiosks, in-store mobile ordering, Caper Smart Carts, and orders entered by associates.checked 11 Oct 2026
- Pickup
- Pickup Management supports tablets or handheld scanners, barcode or manual order lookup, digital item checklists, and weight reconciliation for weighted items.checked 11 Oct 2026
- Product
- FoodStorm is an end-to-end order management system for grocery perimeter counters that digitizes order management, production, and omnichannel customer ordering.checked 11 Oct 2026
- Production
- Its Kitchen Display System provides touchscreen order management, automatic time-based sorting, customer status communication, docket printer integration, and controls to accept or hold orders.checked 11 Oct 2026
- Reporting
- Reporting includes departmental work orders, production logs, sales reports, and forecasting.checked 11 Oct 2026
- Security
- FoodStorm says it follows international data security and privacy standards and directs customers to Instacart’s Trust Portal for its certifications, controls, and policies.checked 11 Oct 2026
- Setup
- The product page says setup can take as little as 4–8 weeks, while the FAQ says it can be running in as little as a couple of weeks depending on requirements and readiness.checked 11 Oct 2026
- Standalone use
- FoodStorm says a business does not need to be affiliated with Instacart to use the standalone product, which it describes as available to businesses worldwide.checked 11 Oct 2026
- Support
- FoodStorm advertises setup in 4–8 weeks, team training, 24/7 global in-house urgent support, a knowledge base, and ongoing customer success and support.checked 11 Oct 2026
- Target users
- FoodStorm is built for grocery businesses including single-store and chain grocers, supermarkets, delis, bakeries, markets, and general stores.checked 11 Oct 2026
- Use cases
- The product supports made-to-order foodservice, deli, holiday and grocery catering, custom cakes and bakery orders, and floral.checked 11 Oct 2026
Where it runs
- Platforms
- FoodStorm works in an internet browser and on mobile and tablet devices; the FAQ says a mobile app is available through the Apple App Store and Google Play Store.checked 11 Oct 2026
- POS integrations
- Its listed grocery POS integrations include NCR Storeline, Toshiba SurePOS ACE, RORC, and Instacart's proprietary POS standardization layer.checked 11 Oct 2026
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