CareLineLive
CareLineLive is a cloud-based home care management platform for home care agencies and domiciliary care providers.
What CareLineLive is
CareLineLive is a cloud-based home care management platform for home care agencies and domiciliary care providers. It brings together rostering, scheduling, care planning and monitoring, eMAR, payroll, invoicing and family communication. The Carer Companion app lets carers view rotas, check in and out of visits, complete tasks and record notes. Family and friends can use the Care Circle Portal to access client visit records, notes and tasks; it is free to customers on all plans. The management platform supports the two latest versions of Google Chrome, and the companion app is available on Android and iOS. Listed integrations include Xero, Sage, Hastee, Tempaid, CM2000, ContrOCC, TotalMobile and GP Connect. CareLineLive says UK customer data is hosted in UK data centres and Australian customer data in Australian data centres. It reports historical uptime of 99.997% and describes automated backups and disaster recovery provisions. Plans start at £8.10 per carer per month, excluding VAT, with a £120 minimum monthly fee. A licence is needed for carers scheduled for more than one hour per week, based on weekly average usage.
Good
- Combines scheduling, care records, payroll and invoicing.
- Family portal is free on all plans.
- Companion app supports Android and iOS.
- Includes ongoing support and three onboarding sessions.
Watch out
- No free plan or trial is listed.
- £120 minimum monthly fee applies.
- VAT is excluded from listed plan prices.
- Licence needed above one scheduled hour weekly.
Who it suits
It suits home care agencies and domiciliary care providers looking to coordinate care operations and family access. The company says it serves independent, growing and enterprise providers, including multi-region organisations.
Verdict
CareLineLive brings operational, carer and family tools into one platform, with mobile apps and listed integrations. Check the minimum fee, VAT and licence rule against your staffing needs.
Plans and prices
From CareLineLive's own pricing page, checked 5 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| eRoster | £8.10 a month | £120 minimum monthly fee · scheduling, invoicing and payroll · per carer per month; excludes VAT |
| Bring Your Own Device (BYOD) | £19.70 a month | £120 minimum monthly fee · carers use their own phones · per carer per month; excludes VAT |
| Fully managed phones service | £45 a month | £120 minimum monthly fee · managed Android handset with voice, SMS and data package · per carer per month; excludes VAT |
The facts
Each one read from CareLineLive's own pages, with the date it was checked.
What it does
- Authentication
- CareLineLive supports multi-factor authentication and single sign-on with Microsoft Entra using OAuth 2.0 or OpenID Connect.checked 5 Oct 2001
- Core functions
- The platform combines rostering, scheduling, care planning, care monitoring, eMAR, payroll, invoicing and family communication.checked 5 Oct 2001
- Data location
- The company says UK customer data is hosted in UK data centres and Australian customer data in Australian data centres.checked 5 Oct 2001
- Family access
- The Care Circle Portal gives family and friends access to client visit records, notes and tasks, and is free for customers on all plans.checked 5 Oct 2001
- Integrations
- Listed integrations include Xero, Sage, Hastee, Tempaid, CM2000, ContrOCC, TotalMobile and GP Connect.checked 5 Oct 2001
- Notable limits
- CareLineLive says a licence is needed for carers scheduled for more than one hour per week, based on weekly average usage.checked 5 Oct 2001
- Purpose
- CareLineLive is a cloud-based home care management platform for home care agencies and domiciliary care providers.checked 5 Oct 2001
- Reliability
- CareLineLive reports historical service uptime of 99.997% and describes automated backups and disaster recovery provisions.checked 5 Oct 2001
- Scale
- The company says CareLineLive serves independent, growing and enterprise care providers, including multi-region organisations.checked 5 Oct 2001
- Security
- CareLineLive states it is certified to ISO 27001, the NHS Data Security and Protection Toolkit and Cyber Essentials Plus.checked 5 Oct 2001
- Support
- The pricing page says customers receive three onboarding sessions and ongoing support, including UK-based phone support, at no additional charge.checked 5 Oct 2001
Where it runs
- Carer app
- The Carer Companion app lets carers view rotas, check in and out of visits, complete tasks and record notes.checked 5 Oct 2001
- Platform requirements
- The management platform is supported on the two latest versions of Google Chrome, and the companion app is available for Android and iOS.checked 5 Oct 2001
The company
- Founded
- 2014checked 28 Sep 2001
- Headquarters
- West Sussex, United Kingdomchecked 28 Sep 2001
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