Blooper
Blooper is a web tool for creating service blueprints that lay out customer experience across touchpoints.
What Blooper is
Blooper is a web tool for creating service blueprints that lay out customer experience across touchpoints. A blueprint separates the service into Physical Evidence, Customer Actions, Frontstage, Backstage and Support Processes, allowing teams to map customer-facing elements alongside the work behind them. Team members can collaborate on blueprints in real time, and users can share their work with stakeholders instantly. Finished blueprints can be exported as PNG images or JSON files; the site describes these formats as suitable for presentations and documentation. Blooper is listed as free and has a free plan. The stated product details focus on building service blueprints, working together on them, sharing them and exporting the results. The web format means teams can access the tool through the web, while the listed export formats provide image and JSON versions of their blueprint work. No price or specific plan is stated on the opened homepage.
Good
- Maps five service blueprint layers.
- Supports real-time team collaboration.
- Users can share work with stakeholders instantly.
- Exports PNG images and JSON files.
Watch out
- The homepage does not state a price or plan.
- No integrations are named.
Who it suits
Blooper suits teams mapping how a service works across customer touchpoints and internal processes. It may also suit teams that need to collaborate on blueprints and share or export them for presentations and documentation.
Verdict
Blooper centers on structured service blueprints, team collaboration and portable exports. Its listed capabilities may fit teams that need to map customer experience and share that work with stakeholders.
The facts
Each one read from Blooper's own pages, with the date it was checked.
What it does
- Blueprint layers
- Its blueprints map Physical Evidence, Customer Actions, Frontstage, Backstage, and Support Processes.checked 8 Oct 2026
- Collaboration
- The site says teams can collaborate on blueprints in real time.checked 8 Oct 2026
- Exports
- Blueprints can be exported as PNG images or JSON files.checked 4 Oct 2026
- Integrations
- The opened homepage does not name any integrations.checked 4 Oct 2026
- JSON export
- Users can export designs as JSON files.checked 8 Oct 2026
- PNG export
- Users can export designs as high-quality PNG images.checked 8 Oct 2026
- Pricing
- The opened homepage does not state a price or plan.checked 4 Oct 2026
- Product
- Blooper creates professional service blueprints that map customer experience across touchpoints.checked 8 Oct 2026
- Purpose
- Blooper creates service blueprints that map customer experience across touchpoints.checked 4 Oct 2026
- Sharing
- Users can share their work with stakeholders instantly.checked 8 Oct 2026
- Use case
- The site describes the exports as suitable for presentations and documentation.checked 4 Oct 2026
The company
- Team invitations
- Users can invite team members to collaborate on blueprints.checked 8 Oct 2026
