Avail

Avail is a web platform for companies that source, organize, and distribute branded merchandise. It is a strong fit for teams coordinating swag across departments or regions, especially when they want specialist sourcing and fulfillment help alongside software. The free Basic plan handles core operations; organizations needing CRM and financial controls must move to custom-priced Enterprise.

Overview

Founded in 2008, Avail combines product sourcing, project planning, order management, inventory visibility, and swag distribution in one workspace. Real-time updates, built-in workflows, and an activity feed give coordinators a continuous view of requests and project progress. Team chat supports communication with colleagues or departments, while configurable roles and permissions limit who can see, modify, or access information.

The software is paired with human assistance. Avail’s specialists help with planning, creative ideation, product selection, sourcing, fulfillment, and project tracking, and the company provides ongoing customer training. Most orders ship in 7–10 days, with 24-hour rush options for urgent campaigns. That service combination benefits lean teams and deadline-driven programs, while organizations with mature internal procurement may not need as much outside support.

Key features

• Project and order control: A project planner, order tracking, alerts, live inventory reports, and an activity feed cover the operational path from request to delivery. The result is useful visibility for coordinators managing several campaigns at once.
• Collaboration and workflows: Built-in workflows coordinate requests, and basic chat keeps conversations tied to the program. Permission and role controls make cross-department work safer than giving every participant the same access.
• Sourcing and stores: Product sourcing, a DAM system, swag stores, branded packages, a gift catalog, recipient choice, and campaign automation support both centrally selected merchandise and recipient-led gifting.
• Integrations: Salesforce, HubSpot, Slack, Workday, Google Workspace, Microsoft Entra, Coupa, Shopify, and multiple HR systems can connect Avail to sales, identity, collaboration, procurement, commerce, and people operations.
• Security: Avail says it is SOC 2 Type II compliant and committed to GDPR and CCPA compliance. Customizable access controls provide an additional way to manage sensitive program information.
• Global fulfillment: Global shipping, standard 7–10-day delivery, and 24-hour rush choices make the platform workable for distributed teams with both planned and time-critical sends.

Pricing

Avail uses a freemium model and includes a 30-day trial. The Basic plan costs $0 per month and includes the project planner, order tracking, product sourcing, DAM system, swag stores, alert thresholds, live inventory reports, activity feed, basic chat, and SSO integrations. It also supports the gift catalog, campaign automation, recipient choice, branded packages, and global shipping. This is the practical starting point for teams that need broad operational coverage without a subscription fee.

The Enterprise plan has custom pricing. It includes everything in Basic, then adds CRM integration, a custom domain, budget management, digital gift cards, and extended terms. Choose it when finance controls, branded web presence, or CRM-connected processes matter; otherwise, Basic retains the core workflow at no monthly cost.

Platforms

Avail is offered on the web, making it suitable for teams working across locations and desktop environments. No native mobile platform is identified.

Who it's for

Avail is designed for companies of all sizes, with particular value for teams running recurring swag programs, coordinating multiple departments, or shipping merchandise globally. It suits marketing, sales, people, and operations groups that need sourcing assistance and centralized tracking. It is less compelling for a small one-off gifting effort or a business that already has procurement, fulfillment, and budget systems in place and only needs occasional orders.

Pros and cons

Pros

• Broad free baseline: Basic includes planning, sourcing, stores, tracking, inventory reporting, chat, and SSO at $0 per month.
• Human sourcing support: Specialists can assist from product selection through fulfillment, reducing the load on teams without dedicated merchandise expertise.
• Strong coordination controls: Workflows, live updates, alerts, activity feeds, and permissions support multi-team programs.
• Global and urgent delivery: Worldwide shipping, 7–10-day typical dispatch, and 24-hour rush options cover varied campaign schedules.

Cons

• Key business features are gated: CRM integration, budget management, digital gift cards, custom domains, and extended terms require Enterprise and custom pricing.
• Web-only access: Teams wanting a dedicated mobile app have no identified native option.
• Service may exceed simple needs: Organizations running occasional, low-volume sends may not benefit from the full sourcing and support model.

Alternatives

For a wider comparison of sales-focused gifting tools, see Sales Gifting Software.

• GiftM is the better choice when Android, iOS, API, and web access or a free sandbox with tier-based API limits matters more than Avail’s merchandise workflows.
• Imprint Engine suits teams wanting a free one-seat IEX portal and one-time campaigns, with fulfillment and shipping charged per shipment.
• Kotis Swag Platform targets very large programs: its Enterprise offer is tied to $500,000 per year in swag spend and includes 500 SKUs, 50 pallets, audits, and priority support.
• Loop & Tie is preferable for smaller gifting teams needing a one-user free tier or a three-user Essentials plan with free shipping.
• Merch.com keeps platform use free while charging separately for products, storage, and fulfillment.
• CorporateGift fits a single user sending physical and electronic gifts through automated campaigns, with a 10% eGift sending fee.
• Goody is a straightforward option for unlimited US, UK, and Canada sends, bulk delivery to 1,000-plus recipients, and on-demand branded swag without minimums.
• Postal suits one-person programs needing unlimited US sending and payment only for gifts recipients accept.

Verdict

Choose Avail if your company needs a central system for merchandise projects, sourcing, inventory, stores, and fulfillment, particularly across departments or countries. Its unusually capable free Basic plan and specialist support are the main reasons to start here. Look elsewhere if you need native mobile access, a simpler occasional-gifting tool, or advanced CRM and budget functions without moving to custom Enterprise pricing.