AssistYou

What AssistYou is

AssistYou provides AI voice agents for customer service calls and an AI Analyst for conversation insights. The voice agent can answer, verify, route, and resolve calls, handling routine requests and passing unresolved ones to a human with conversation context. It supports more than 100 languages and can switch to the caller’s language automatically. Teams design, test, and deploy customer journeys using a visual canvas without writing code. The AI Analyst categorizes conversations by topic, urgency, and intent, and answers natural-language questions with transcript quotes. Listed knowledge sources include AssistYou’s own knowledge base, live integrations, and backend systems. The company says it integrates with existing CCaaS, CRM, and backend systems, without naming specific vendors on its pricing page. AssistYou lists ISO/IEC 27001:2023 and NEN 7510-1:2017+A1:2020 certifications, and says customer data is processed and stored in European data centers in line with GDPR. Headquartered in Rotterdam, Netherlands, AssistYou was founded in 2018. Pricing is on request and proposals vary by call volume, languages and channels, integrations, and compliance needs. Prospective customers can request a demo environment and are usually answered within one business day.