ArkCloud RCM
ArkCloud RCM brings claims, denials, payments, collections, and revenue analytics together for healthcare organizations.
What ArkCloud RCM is
ArkCloud RCM brings claims, denials, payments, collections, and revenue analytics together for healthcare organizations. Its claims tools cover X12 837 submission and tracking, ERA/835 remittances, claim scrubbing, payer rules, denial handling, and appeals. Collection features include queue routing, account prioritization, promise-to-pay tracking, contact controls, letter schedules, skip-tracing workflows, and agent scripts. Billing tools cover payment posting and reconciliation, payment plans, patient statements, refunds, adjustments, write-offs, and bank-file matching. Reports include accounts-receivable ageing, denial analytics, team and queue performance, collection forecasts, and executive dashboards, with scheduled reports and CSV, XLSX, and PDF exports. Listed connections include Epic, Oracle Health (Cerner), athenahealth, FHIR, Availity, and other payment, communications, and healthcare services. Essentials costs $499 a month. The 14-day trial covers ArkCloud RCM and ArkCloud Rehab, requires no card, and does not charge when it ends. ArkCloud says its safeguards support HIPAA obligations but does not claim HIPAA certification; its SOC 2 Type II audit programme is in progress.
Good
- Covers claims, denials, payments, and collections.
- Reports include denial and collection analytics.
- Exports reports as CSV, XLSX, and PDF.
- 14-day trial requires no card and does not auto-charge.
Watch out
- Essentials costs $499 a month.
- Essentials has no API access or custom integrations.
- SOC 2 Type II certification is not yet held.
- Online card payments are switched off in this deployment.
Who it suits
ArkCloud RCM suits healthcare organizations seeking a broad set of claims, billing, collections, and revenue reporting tools. The Essentials plan supports up to five users; larger listed plans expand user limits and features.
Verdict
ArkCloud RCM spans multiple revenue-cycle workflows and includes reporting and integrations. Organizations should note the deployment's disabled online card payments and the stated status of its compliance programmes.
Plans and prices
From ArkCloud RCM's own pricing page, checked 29 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Essentials | $499 a month | Up to 5 users · Basic queue management · FDCPA compliance tools · Payment processing · Standard reporting · Email support · No API access · No custom integrations · $499/month |
| Professional | $999 a month | Up to 25 users · Advanced queue routing · Real-time wallboard · Custom workflows · Advanced analytics · Priority support · API access · Phone support · No custom integrations · $999/month |
| Enterprise | Priced on request | Unlimited users · Custom integrations · EMR integration (Epic, Cerner) · Dedicated account manager · 24/7 dedicated support · Uptime target by contract · Custom training and onboarding · Custom |
The facts
Each one read from ArkCloud RCM's own pages, with the date it was checked.
What it does
- Analytics
- Reporting includes AR ageing, denial analytics, agent and queue performance, collections forecasting, executive dashboards, scheduled reports, and CSV, XLSX, and PDF exports.checked 29 Sep 2026
- Claims and denials
- Features include X12 837 claim submission and tracking, ERA/835 remittance processing, denial management, appeals, claim scrubbing, and payer rules.checked 29 Sep 2026
- Collections
- Collections tools include queue routing, account prioritisation, promise-to-pay tracking, contact controls, letter cadences, skip tracing workflows, and agent scripting.checked 29 Sep 2026
- HIPAA posture
- ArkCloud says its safeguards are designed to support HIPAA obligations, a BAA is available, and it does not claim HIPAA certification.checked 29 Sep 2026
- Integrations
- Listed connections include Epic, Oracle Health (Cerner), athenahealth, FHIR, Availity, Waystar, Change Healthcare, Stripe, Square, Authorize.Net, Amazon Connect, Twilio, and SendGrid.checked 29 Sep 2026
- PCI and card payments
- The maker says no payment gateway is connected in this deployment, so online card payments are switched off rather than simulated.checked 29 Sep 2026
- Purpose
- ArkCloud RCM provides claims, denials, payments, collections, and revenue analytics for healthcare organizations.checked 29 Sep 2026
- Security
- The security page describes AES-256-GCM field-level PHI encryption, database row-level tenant isolation, MFA for administrator roles, SSO, and immutable audit logging.checked 29 Sep 2026
- SOC 2
- The SOC 2 Type II audit programme is in progress and certification is not yet held.checked 29 Sep 2026
- Support
- Essentials includes email support, Professional includes priority support and phone access, and Enterprise includes 24/7 dedicated support.checked 29 Sep 2026
The company
- Company
- ArkCloud Health says it was built by Jamaurice Holt and a healthcare team with domain experience; the About page does not state a founding year or headquarters.checked 29 Sep 2026
Money
- Payments and billing
- The product lists payment processing, payment posting and reconciliation, payment plans, patient statements, refunds, adjustments, write-offs, and bank file matching.checked 29 Sep 2026
- Trial
- Signing up starts a 14-day trial of ArkCloud RCM and ArkCloud Rehab, requires no card, and does not charge when the trial ends.checked 29 Sep 2026
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