Altitude Xperience
Altitude Xperience is a unified contact centre platform organized around identifying, distributing, managing, and measuring interactions.
What Altitude Xperience is
Altitude Xperience is a unified contact centre platform organized around identifying, distributing, managing, and measuring interactions. It brings voice, email, chat, WhatsApp, social, and SMS into one agent desktop with shared customer history. Routing can use skills, language, priority, and customer value, while live dashboards provide more than 200 KPIs. Automation includes chatbots, voicebots, robotic process automation, AI quality scoring, and speech analytics. Outbound tools support predictive, progressive, and preview dialling, campaign analytics, and TRAI Do Not Disturb compliance. Workforce management, inbound calling, IVR building, and an outbound dialer are included. Certified connectors are listed for Salesforce, Microsoft Dynamics, SAP, and Siebel, alongside REST APIs and an Xperience Hub marketplace. Deployment can be cloud, on-premise, or hybrid; the listed access options include API, self-hosted, and web. The maker lists ISO 27001, SOC 2, PCI DSS, GDPR, and regional compliance capabilities for DPDP Act, RBI, TRAI, and MAS requirements. It describes use across BPO, financial services, telecom, retail, government, healthcare, transport, and hospitality. Pricing is on request, with personalised demos available.
Good
- Voice and six digital channels in one desktop
- Routing by skills, language, priority, and value
- More than 200 KPI dashboard metrics
- Cloud, on-premise, or hybrid deployment
- Predictive, progressive, and preview dialling
Watch out
- Pricing is on request
- Platform scope may require contact-centre operations
- Compliance capabilities vary by listed requirement
- Personalised demo required for evaluation
Who it suits
Altitude Xperience suits contact centres and organizations managing voice and digital interactions across sectors such as BPO, finance, telecom, retail, and healthcare. It fits teams needing routing, automation, workforce management, and multiple deployment choices.
Verdict
Altitude Xperience combines omnichannel agent work, routing, outbound campaigns, automation, analytics, and workforce management. Its deployment and integration options support varied contact-centre environments, but buyers must request pricing and assess the relevant compliance setup.
The facts
Each one read from Altitude Xperience's own pages, with the date it was checked.
What it does
- AI and automation
- The platform includes chatbots, voicebots, robotic process automation, AI quality scoring, and speech analytics.checked 11 Oct 2026
- Analytics
- The platform page describes live dashboards with more than 200 KPIs.checked 11 Oct 2026
- Automation
- The platform includes chatbots, voicebots, robotic process automation, AI quality scoring, and speech analytics.checked 11 Oct 2026
- Channels
- It brings voice, email, chat, WhatsApp, social, and SMS into one agent desktop with shared customer history.checked 11 Oct 2026
- Demo
- The maker offers personalised live demos tailored to the prospect’s industry and use case.checked 11 Oct 2026
- Deployment
- The platform can be deployed in the cloud, on-premise, or in a hybrid setup.checked 11 Oct 2026
- Digital channel scope
- omnichannelchecked 22 Sep 2026
- Inbound calling
- Yeschecked 22 Sep 2026
- Integrations
- The maker lists certified connectors for Salesforce, Microsoft Dynamics, SAP, and Siebel, as well as REST APIs and an Xperience Hub marketplace.checked 11 Oct 2026
- Intended users
- The maker describes the platform for contact centres and lists BPO, financial services, telecom, retail, government, healthcare, transport, and hospitality among its industries.checked 11 Oct 2026
- IVR builder
- Yeschecked 22 Sep 2026
- Outbound campaigns
- Outbound features include predictive, progressive, and preview dialling, with TRAI Do Not Disturb compliance and campaign analytics.checked 11 Oct 2026
- Outbound dialer
- Yeschecked 22 Sep 2026
- Pricing availability
- The platform page invites visitors to book a demo and does not state a price.checked 11 Oct 2026
- Purpose
- Altitude Xperience is a unified contact centre platform organized around Identify, Distribute, Manage, and Measure.checked 11 Oct 2026
- Regional compliance
- The platform page lists PCI DSS, GDPR, DPDP Act, RBI, TRAI, and MAS among its compliance capabilities.checked 11 Oct 2026
- Routing
- Routing can use skills, language, priority, and customer value to select resources for interactions.checked 11 Oct 2026
- Routing and analytics
- It supports routing by skills, language, priority, and customer value, and provides live dashboards with more than 200 KPIs.checked 11 Oct 2026
- Scale
- The platform page reports more than 1,100 live installations across 80 countries.checked 11 Oct 2026
- Security
- The maker’s cloud page lists ISO 27001, SOC 2, and PCI DSS compliant hosting with encryption at rest and in transit.checked 11 Oct 2026
- Security and compliance
- The maker lists ISO 27001, PCI DSS, and GDPR, and says the platform includes compliance support for DPDP Act, RBI, TRAI, and MAS requirements.checked 11 Oct 2026
- Support
- The maker offers a support service and says callback requests receive a response within two business hours.checked 11 Oct 2026
The company
- Founded
- 1993checked 28 Sep 2026
- Headquarters
- Gurugram, Haryana, Indiachecked 28 Sep 2026
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