Xurrent ITSM
5.5#58 in it knowledge base softwareWebAPI
VisitXurrent ITSM vs Znuny
What both publish
| Fact | Xurrent ITSM | Znuny |
|---|---|---|
| Headquarters | Santa Barbara, California, USA; Austin, Texas, USA | Berlin, Germany |
| Integrations | The product provides an API-first architecture and pre-built integrations; the listed integrations include Atlassian Jira. | The product page cites CRM systems, catalogues and databases as third-party systems that can be integrated. |
| Purpose | Xurrent ITSM is a service management platform for service desk teams to resolve issues, meet ITIL standards, and scale service delivery. | Znuny is an open-source ticket management and service management platform for help desk, ITSM, customer support, and other service operations. |
| Reporting | Real-time dashboards and ITIL-aligned reporting track SLAs, backlog health, resolution trends, and service quality. | Reporting includes real-time KPI dashboards, ticket-level detail and export to selectable formats. |
| Security certifications | Xurrent states that it has ISO 27001 and ISO 27018 certifications, and that customers can request its latest SOC 2 Type 2 report. | Znuny says it has held SOC 2 certification since 2024 and ISO/IEC 27001:2022 certification since January 2025, and follows GDPR requirements. |
| Support | Pricing tiers include access to Xurrent Support, with higher tiers listing support desk business-hours coverage and 24x7 escalation support. | Paid support covers configuration, installation, updates, troubleshooting, performance tuning, backup, and recovery, with service-level agreements and guaranteed response times. |
Xurrent ITSM plans
- CorporatePriced on request
- EnterprisePriced on request
- MSP CorporatePriced on request
- MSP EnterprisePriced on request
- StarterPriced on request
Znuny plans
- Free open-source ZnunyFree
- ZnunyFree
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver Support$4,499 a year
Pick Xurrent ITSM if…
You want what its maker publishes above — check its page for the details.
Pick Znuny if…
Znuny suits help desks and service operations that need ticket handling, automation, self-service, and configurable workflows. It may suit organisations wanting to run the platform on their own server or use Znuny hosting.