Vapi
8.1#4 in conversational ai platformsFrom $29 a monthFree planAndroidiOSWebAPI
VisitVapi vs Voiceflow
What both publish
| Fact | Vapi | Voiceflow |
|---|---|---|
| Company facts | LinkedIn lists Vapi as a privately held San Francisco software-development company founded in 2023 with 51–200 employees. | LinkedIn lists Voiceflow as founded in 2019, headquartered in San Francisco and employing 201–500 people. |
| Funding | Crunchbase lists a Vapi Series A led by Bessemer Venture Partners with eight investors, while the amount is not displayed publicly. | A 2024 company release announced a $15 million OpenView-led round at a $105 million valuation and $35 million total raised. |
| Integrations | Documented prebuilt or standard integrations include Make, n8n, Google Calendar, Google Sheets, Slack and GoHighLevel. | Native connectors include Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail and Twilio. |
| Intended users | Vapi describes the platform as developer-first and says it is built for developers and ready for business. | The product is presented for CX and support leaders, engineers, enterprise teams, and agencies or partners building agents for clients. |
| Limit: Trustpilot complaints | Trustpilot's visible reviews include complaints about high pricing for HIPAA voice receptionists and a large one-star share. | Negative reviewers describe unresolved technical problems and difficulty obtaining helpful support. |
| Model choice | Customers can bring their own transcription, language-model and text-to-speech providers or select from Vapi's managed catalog. | Voiceflow says teams can choose from major LLM providers or bring their own model. |
| Product | Vapi describes itself as a platform for builders to build, deploy, and improve voice agents. | Voiceflow is a platform for building, testing, deploying, and monitoring chat and voice agents across channels and languages. |
| Rating on G2 | 3.6 out of 5 from 6 reviews. | 4.5 out of 5 from 115 reviews. |
| Rating on Trustpilot | 2.4 out of 5 from 15 reviews. | 4.1 out of 5 from 15 reviews. |
| Security certifications | Vapi states that it is SOC 2 Type II attested and undergoes annual third-party audits. | Voiceflow states that it is SOC 2 Type II audited, ISO/IEC 27001:2022 certified, GDPR compliant and HIPAA compliant. |
Vapi plans
- No Success PackageFree
- Core$29 a month
- Pro$999 a month
- PremierPriced on request
- No Success Package / Usage onlyFree
Voiceflow plans
- StarterFree
- Agencies & PartnersFree
- Pro$120 a month
- Business$500 a month
- Pro$972 a year
- EnterprisePriced on request
Pick Vapi if…
Vapi suits developers and businesses building voice agents with telephony, model choices, integrations, and monitoring. It is useful when teams need multilingual conversations, testing, analytics, or enterprise controls.
Pick Voiceflow if…
Voiceflow is presented for CX and support leaders, engineers, enterprise teams, and agencies or partners building agents for clients. It may suit teams that need agents across voice and chat channels, integrations, and evaluation tools.