TOPdesk
7.8#3 in sla managementFrom £51 a monthAndroidiOSWebAPI
VisitTOPdesk vs Xurrent Service Level Management
Xurrent Service Level Management
6.2#11 in sla managementAndroidiOSWebAPI
VisitWhat both publish
| Fact | TOPdesk | Xurrent Service Level Management |
|---|---|---|
| Founded | 1993 | 2010 |
| Headquarters | Delft, Netherlands | Santa Barbara, California, USA |
| Integrations | TOPdesk advertises more than 100 prebuilt integrations plus custom connections through its open API. | Xurrent offers GraphQL, REST, Bulk, Events, Mail and Webhooks APIs plus a Workato connector, SSO, JIT provisioning and SCIM provisioning. |
| Purpose | TOPdesk is service management software that helps teams handle tickets, share knowledge, and manage service requests. | Xurrent provides customized and automated SLA processes to help ensure service commitments are met while reducing administrative overhead. |
TOPdesk plans
- Essential£51 a month
- Engaged£72 a month
- Excellent£101 a month
Xurrent Service Level Management plans
- CorporatePriced on request
- EnterprisePriced on request
- MSP CorporatePriced on request
- MSP EnterprisePriced on request
- StarterPriced on request
Pick TOPdesk if…
TOPdesk suits IT, Facility Management, and HR teams that need to manage service requests, tickets, and assets. It may also fit organizations seeking cloud or on-premises deployment and a self-service portal for end users.
Pick Xurrent Service Level Management if…
Xurrent suits corporate IT organizations and managed service providers that need configurable service targets, automated escalation, and performance reporting. Its listed plans address SMB, enterprise, and MSP use cases.