tela
7.4#42 in knowledge base softwareFrom $6 a monthFree planWebAPISelf-hosted
Visittela vs Zendesk Guide
Zendesk Guide
8.6#3 in knowledge base softwareFrom $19 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | tela | Zendesk Guide |
|---|---|---|
| Custom domain | Yes | Yes |
| Free plan | Yes | No |
| Paid from | 6 | 55 |
| Publishing audience | both | both |
tela plans
- Enterprise—
- FreeFree
- Community (self-hosted)Free
- Personal$6 a month
- Enterprise (self-hosted)$8 a month
- Team$8 a month
Zendesk Guide plans
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
Pick tela if…
tela may suit teams documenting information from Git or Jira and connecting AI agents to that knowledge. It also offers a self-hosting path for customers who want to run the open-source Community edition on their own server.
Pick Zendesk Guide if…
It suits organizations publishing support or knowledge content for both internal and external readers. Teams needing custom domains, SSO, revision history, and analytics may find its listed capabilities relevant.