SparrowDesk
7.9#3 in ai customer service softwareFrom $16 a monthFree planAndroidiOSWebAPI
VisitSparrowDesk vs YundaDesk
What both publish
| Fact | SparrowDesk | YundaDesk |
|---|---|---|
| AI agent | Zoona learns from websites, help centers, Notion, documents and past conversations, then answers routine tickets and hands unresolved cases to people. | The AI agent answers routine order, shipping, return and sizing questions first, then hands uncertain or risky cases to people with context. |
| Headquarters | 2261 Market Street, STE 22625, San Francisco, CA 94114, USA | Shenzhen, Guangdong, China |
| Integrations | Official integration listings include Gmail, Salesforce, SurveySparrow, Microsoft, Pipedrive, Attio, Slack, Linear, HubSpot, Shopify, Notion, Jira, Okta and Zapier. | Documented connections include WhatsApp, Telegram, LINE, WeChat Customer Service, WordPress/WooCommerce, BigCommerce, SHOPLINE and website widgets. |
| Omnichannel inbox | Email, live chat, WhatsApp, and Slack conversations can be managed in one inbox. | The product brings channels such as WhatsApp, Zalo, YouTube, email and website widgets into one workspace. |
| Public API | The developer platform offers a REST API for contacts, companies, conversations, articles, help centers, members, tags and webhooks. | The custom API accepts signed JSON message posts and sends agent or AI replies to a customer callback URL with idempotency handling. |
| Rating on G2 | 4.6 out of 5 from 11 reviews. | 0.0 out of 5 from 0 reviews |
| Rating on Google Play | No star rating or review count was displayed; the listing showed 10+ downloads. | No rating or review count was displayed on the opened listing |
SparrowDesk plans
- FreeFree
- Zoona AI Agent$0.49, paid once
- AI Copilot$16 a month
- Starter$16 a month
- Professional$49 a month
- Enterprise$89 a month
YundaDesk plans
- FreeFree
- Starter$20 a month
- Pro$200 a month
- EnterprisePriced on request
Pick SparrowDesk if…
SparrowDesk suits support teams that need shared customer conversations, help-center content, reports, or multilingual handling. The company describes its audience as ranging from early-stage teams to organizations managing multiple teams and brands.
Pick YundaDesk if…
You want what its maker publishes above — check its page for the details.