SocialCX vs Sprinklr Social Listening
| SocialCX | Sprinklr Social Listening | |
|---|---|---|
| Free plan | Yes | No |
| Free trial | No | No |
| Paid from | Free | — |
| Open source | No | No |
| Platforms | — | — |
| Free plan | Yes | — |
| Sentiment analysis | Yes | Yes |
| Historical data | 1 months | — |
| Tracked query limit | 15 queries | — |
| Alert channels | email, Slack | email, Slack, platform notifications, mobile notifications |
| Social network coverage | — | Facebook, Instagram, X (Twitter), LinkedIn, YouTube, TikTok, Pinterest, Reddit, Google Business Profile, WhatsApp, LINE, WeChat |
| Web monitoring | — | Yes |
| News monitoring | — | Yes |
Both are listed in Best Social Media Listening Software. On Everything Xiaomi, Sprinklr Social Listening scores higher on our published basis.