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ServiceNow Security Incident Response vs Tines

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Tines

7.2#2 in runbook automation softwareFree plan
Free planWebAPILinuxSelf-hosted
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What both publish

FactServiceNow Security Incident ResponseTines
Founded2004Tines says its founders started building the company in 2018 after working as security operators.
HeadquartersSanta Clara, California, United StatesTines lists European headquarters in Dublin and US headquarters in Boston.

ServiceNow Security Incident Response plans

  • Security Incident Response FoundationPriced on request
  • Security Incident Response AdvancedPriced on request
  • Security Incident Response PrimePriced on request

Tines plans

  • Free editionFree
  • Business Edition—
  • Enterprise Edition—
  • Explore (Free edition)Free
  • Paid editionsPriced on request

Pick ServiceNow Security Incident Response if…

This product suits organizations looking for web-based security incident management with case handling, playbook automation, and alert enrichment. The higher tiers may suit teams seeking the additional response features listed for Advanced or Prime.

Pick Tines if…

Tines 3B suits business-team builders who need to create AI-assisted workflows and connect them to APIs or MCP services. It may also suit organizations where Security and IT need controls for governing that work and options for self-hosted, on-premises, or hybrid deployment.

Charts they share