ScreenSteps
7.5#35 in knowledge base softwareFrom $6,000 a yearWebAPIExtensionLinux
VisitScreenSteps vs Zendesk Guide
Zendesk Guide
8.6#3 in knowledge base softwareFrom $19 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | ScreenSteps | Zendesk Guide |
|---|---|---|
| Content analytics | Yes | Yes |
| Custom domain | Yes | Yes |
| Free plan | No | No |
| Headquarters | McLean, Virginia, United States | San Francisco, California, United States |
| Integrations | The integrations page lists Active Directory, Azure Entra ID, Basecamp, Glean, Okta, OneLogin, Salesforce, Service Cloud, Slack, and Teams. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| Publishing audience | both | both |
ScreenSteps plans
- Operations Standard$6,000 a year
- Operations AI$9,000 a year
- EnterprisePriced on request
Zendesk Guide plans
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
Pick ScreenSteps if…
You want what its maker publishes above — check its page for the details.
Pick Zendesk Guide if…
It suits organizations publishing support or knowledge content for both internal and external readers. Teams needing custom domains, SSO, revision history, and analytics may find its listed capabilities relevant.