Scorebuddy Conversation Analytics
7.2#6 in customer service qa softwareFrom $24 a monthWebAPI
VisitScorebuddy Conversation Analytics vs Voxjar
What both publish
| Fact | Scorebuddy Conversation Analytics | Voxjar |
|---|---|---|
| Coaching | Coaching plans are tied to skill gaps and the specific interactions that generated the feedback. | Agents can receive timestamped coaching comments, daily performance summaries and workflows for disputing evaluations. |
| Company legal name | The legal entity identified in the privacy policy and SLA is Sentient Solutions Limited, trading as Scorebuddy. | Crunchbase identifies the legal name as Voxjar AI Tech, Inc. |
| Company size | The company’s About page reports more than 60 team members, while LinkedIn lists 51–200 employees. | LinkedIn lists a company size of 2–10 employees. |
| Documentation | The SLA points customers to an extensive Intercom documentation library covering service use and configuration. | The Help Center documents account setup, interactions, lists, queues, scorecards, settings, dashboards, filters and CSV exports. |
| Founded | ScorebuddyCX says it was founded in 2012. | LinkedIn lists Voxjar as founded in 2015. |
| Headquarters | Dublin, Ireland | LinkedIn lists headquarters in Provo, Utah, United States. |
| Integrations | Listed connectors include Genesys, Intercom, Amazon Connect, Salesforce, HubSpot, NICE CXone, Assembled, LivePerson, Kustomer, Freshdesk, Zendesk, Aircall, Five9, Talkdesk, Dixa and LiveChat. | Listed integrations include Aircall, Amazon S3, Azure Blob, CallTrackingMetrics, Convoso, Dubber, Five9, Google Cloud Storage, Genesys Cloud, GoHighLevel, Microsoft Teams, SFTP, Slack, Sweet Relish, TrackDrive, Vicidial, Vonage and Ringba. |
| Purpose | Scorebuddy Conversation Analytics analyzes customer interactions to show why customers make contact, how they feel, and what teams across the business should know. | Voxjar automates call monitoring and coaching, using AI to ingest, transcribe, and score interactions. |
Scorebuddy Conversation Analytics plans
- Foundation$24 a month
- Accelerate$32 a month
- Elite$41 a month
- AcceleratePriced on request
- ElitePriced on request
- FoundationPriced on request
Voxjar plans
- BasicsFree
- QA Pro$90 a month
- EnterprisePriced on request
Pick Scorebuddy Conversation Analytics if…
It suits contact-center CX and operations leaders who need interaction analysis, with potential use for product managers, marketers, and senior leaders. Teams looking for analytics alongside QA and coaching tools may also find the listed capabilities relevant.
Pick Voxjar if…
Voxjar suits teams that want AI-assisted voice QA, call scoring, and coaching workflows. Its Enterprise plan is described for BPOs, agencies, and organizations with special requirements.