Scoold
6.5#16 in customer community software€499 one-timeFree planWebAPISelf-hosted
VisitScoold vs Zendesk Guide
Zendesk Guide
8.6#3 in knowledge base softwareFrom $19 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Scoold | Zendesk Guide |
|---|---|---|
| Integrations | The maker lists Slack, Microsoft Teams, Mattermost, Zapier, and n8n integrations; chat integrations are marked Pro. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
Scoold plans
- ScooldFree
- Scoold Pro€499, paid once
- Pro + Source€1,999, paid once
Zendesk Guide plans
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
Pick Scoold if…
Scoold suits teams that want to host their own Q&A space, forum, or knowledge base. It may also fit organizations that need a REST API and are prepared to deploy Java-based software with a Para backend.
Pick Zendesk Guide if…
It suits organizations publishing support or knowledge content for both internal and external readers. Teams needing custom domains, SSO, revision history, and analytics may find its listed capabilities relevant.