RightITnow ECM
6.8#11 in alert management softwareFree planFree planiOSWebAPILinux
VisitRightITnow ECM vs xMatters
What both publish
| Fact | RightITnow ECM | xMatters |
|---|---|---|
| Analytics | Historical Trends tracks alert volume over 7-day, 30-day, 90-day, and one-year periods and can export through a REST API. | Reporting includes post-incident reports, event-timeline replays, real-time service-level indicators, and user and team performance metrics. |
| Founded | 2013 | LinkedIn states that xMatters was founded in 2000. |
| Integrations | The platform lists 50+ connectors, including SolarWinds, Nagios, Zabbix, Zenoss, Dynatrace, Datadog, AWS, Azure, Google Cloud, and ServiceNow. | xMatters advertises hundreds of prebuilt integrations and low-to-no-code connectors for tools such as Jenkins, Prometheus, Jira, Microsoft Teams, Slack, ServiceNow, Dynatrace and New Relic. |
| Purpose | RightITnow ECM correlates events from monitoring tools into root-cause incidents and provides a shared NOC and management view. | xMatters is incident management software aligning DevOps, SREs, and operations teams around automated workflows to deliver reliable products at scale. |
RightITnow ECM plans
- Free tierFree
- Paid planPriced on request
xMatters plans
- FreeFree
- Starter (Essentials)$15 a month
- Base (Standard)$39 a month
- AdvancedPriced on request
Pick RightITnow ECM if…
ECM suits network operations teams that need to correlate monitoring alerts, identify dependencies, and share incident context with management. It also fits organizations in financial services, MSPs and ISPs, government, and IT consulting that need ticket integrations or automated incident workflows.
Pick xMatters if…
xMatters is aimed at DevOps, SRE, and operations teams that need incident workflows, alert handling, and on-call coordination. It may also suit teams connecting response workflows to cloud or on-premises systems.