QEval
6.1#16 in customer service qa softwareWebAPI
VisitQEval vs Voxjar
What both publish
| Fact | QEval | Voxjar |
|---|---|---|
| Company history | Etech Global Services was founded in 2003, and QEval launched as a standalone commercial platform in 2024. | Voxjar says it started in 2015, exited its speech analytics business in 2021, and launched its AI-focused product in 2024 and beyond. |
| Founded | 2003 | LinkedIn lists Voxjar as founded in 2015. |
| Headquarters | 1903 Berry Drive, Nacogdoches, Texas 75964, United States | LinkedIn lists headquarters in Provo, Utah, United States. |
| Integrations | The platform lists more than 80 prebuilt connectors and says integrations are included without separate connector fees. | Listed integrations include Aircall, Amazon S3, Azure Blob, CallTrackingMetrics, Convoso, Dubber, Five9, Google Cloud Storage, Genesys Cloud, GoHighLevel, Microsoft Teams, SFTP, Slack, Sweet Relish, TrackDrive, Vicidial, Vonage and Ringba. |
| Purpose | QEval is a contact center performance management platform that scores human agents, AI agents, and hybrid interactions across voice, chat, email, and SMS. | Voxjar automates call monitoring and coaching, using AI to ingest, transcribe, and score interactions. |
| Security | The security page lists SOC 2 Type II, ISO 27001:2022, ISO 42001, PCI DSS Level 1 for the redaction pipeline, and HIPAA support with a BAA available. | Voxjar states that it maintains SOC 2 Type II, encrypts data in transit and at rest, offers optional PII redaction and does not train models on customer conversations, transcripts or evaluations. |
| Support | The contact page says customer support replies within four business hours and general or partnership inquiries within two business days. | Free and paid accounts receive email and in-app Intercom support, self-service Help Center documentation and optional dedicated Enterprise support. |
QEval plans
- Quoted per deploymentPriced on request
Voxjar plans
- BasicsFree
- QA Pro$90 a month
- EnterprisePriced on request
Pick QEval if…
QEval is aimed at contact centers that want to evaluate human and AI agents on the same scorecard. It may suit teams needing conversation analysis, real-time agent guidance, coaching, or compliance monitoring.
Pick Voxjar if…
Voxjar suits teams that want AI-assisted voice QA, call scoring, and coaching workflows. Its Enterprise plan is described for BPOs, agencies, and organizations with special requirements.