Pisano
7.3#1 in customer experience management softwareFrom $0.01 a monthAndroidiOSWebAPI
VisitPisano vs Smaply
What both publish
| Fact | Pisano | Smaply |
|---|---|---|
| Integrations | Integration methods include APIs, post-hooks, SMS, email, push notifications, web popups, links or QR codes, LDAP and SAML. | Smaply lists integrations and embeds including Qualtrics, Tableau, Monday.com, OneDrive, Google Docs, SharePoint, Google Sheets, Linear, Trello, Azure DevOps, Asana, and Jira. |
| Security | Pisano's Trust Center lists SOC 2, ISO 27001:2022, GDPR, US Data Privacy, HIPAA, WCAG 2.0 and 2.1, and KVKK among its compliance areas. | Smaply states that it is ISO 27001:2022 certified, SOC 2 Type II audited, and GDPR and DSGVO compliant. |
| Support | Pisano says training, customer care and technical support have no extra charge and include a dedicated account manager. | Free and Repository plans include self-service helpdesk support; Framework includes helpdesk and email support with a stated 24-hour response time. |
Pisano plans
- Basic$0.01 a month
- Modular packagesPriced on request
- Pisano platform modular packagesPriced on request
Smaply plans
- FreeFree
- Repository$38 a month
- Framework$67 a month
- Governance$96 a month
Pick Pisano if…
Pisano is aimed at modern enterprises running customer or employee feedback programs. Its listed industry solutions span banking, retail, insurance, travel and hospitality, automotive, e-commerce, healthcare, utilities, and education.
Pick Smaply if…
Smaply is aimed at organizations and teams doing service design, customer-experience work, research, or journey management. It may suit teams that need collaborative mapping alongside research and metrics.