PagerDuty
8.3#1 in on-call scheduling softwareFrom $21 a monthFree planAndroidiOSWebAPI
VisitPagerDuty vs RightITnow ECM
RightITnow ECM
6.8#11 in alert management softwareFree planFree planiOSWebAPILinux
VisitWhat both publish
| Fact | PagerDuty | RightITnow ECM |
|---|---|---|
| Automation | Automation capabilities include incident workflows, Automation Actions, and runbook automation for diagnostics and remediation. | Automation workflows can trigger remediation scripts, acknowledgements, or escalations when incidents are created or cleared. |
| Founded | 2009 | 2013 |
| Headquarters | San Francisco, California, United States | San Francisco, California, USA |
| Integrations | PagerDuty advertises more than 750 integrations and lists monitoring, cloud, ITSM, collaboration, security, and developer tools. | The platform lists 50+ connectors, including SolarWinds, Nagios, Zabbix, Zenoss, Dynatrace, Datadog, AWS, Azure, Google Cloud, and ServiceNow. |
PagerDuty plans
- FreeFree
- Incident Management FreeFree
- Professional annual$21 a month
- Professional monthly$25 a month
- Business annual$41 a month
- PD Reliability Platform Starter$2,800 a year
RightITnow ECM plans
- Free tierFree
- Paid planPriced on request
Pick PagerDuty if…
PagerDuty suits teams responsible for incident response, including developers, reliability engineers, customer success, and security teams. Its mobile app may be useful to responders who need incident context and schedule controls on iOS or Android.
Pick RightITnow ECM if…
ECM suits network operations teams that need to correlate monitoring alerts, identify dependencies, and share incident context with management. It also fits organizations in financial services, MSPs and ISPs, government, and IT consulting that need ticket integrations or automated incident workflows.