OpenScape Contact Center Enterprise
7.2#41 in call center softwareAndroidiOSWebAPI
VisitOpenScape Contact Center Enterprise vs VICIdial
What both publish
| Fact | OpenScape Contact Center Enterprise | VICIdial |
|---|---|---|
| APIs | The Mitel administration document listing includes IVR API, Screen Pop API, REST SDK, Virtual Agent REST API, and Web Interaction REST API documentation for V12. | The feature list includes an agent-session API, a lead-import API, and web-based data export utilities. |
| Digital channel scope | omnichannel | voice_plus_digital |
| Inbound calling | Yes | Yes |
| Integrations | The V12 overview guide documents integrations for SAP ICI, Siebel CRM 7.8, IVR, VoiceXML, workforce management applications, and third-party screen-pop applications. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
OpenScape Contact Center Enterprise plans
No prices published.
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick OpenScape Contact Center Enterprise if…
It suits organizations using supported OpenScape communications platforms that need to route customer contacts across channels. It may also fit teams that need browser-based agent and supervisor tools or IVR.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.