Odyssee Field Service
8.4#3 in field service management softwareFrom €22 a monthAndroidiOSWebAPI
VisitOdyssee Field Service vs RazorSync
What both publish
| Fact | Odyssee Field Service | RazorSync |
|---|---|---|
| Customer portal | Advanced and higher plans provide a web customer portal and service desk for communication and requests. | The customer portal lets customers view quotes, invoices, payments, prior work and service requests, and optionally pay online. |
| Developer documentation | The developer site includes authentication, data formats, OData, versioning, security/encryption, Swagger code, examples, downloads and a change log. | The help center provides endpoint pages with methods, URLs, request bodies and response examples, but no public SDK is listed. |
| Founded | 2008 | LinkedIn lists RazorSync as founded in 2010. |
| Free plan | No | No |
| Headquarters | Brussels, Belgium | Brentwood, Tennessee, United States |
| Integrations | Published integrations include Microsoft Business Central, SAP Business One, TESTO, VEKA, Zapier, AFAS, Exact Online, Odoo, Make and open APIs. | Documented integrations include QuickBooks Online, QuickBooks Desktop, Google Calendar, Google Maps, Microsoft Outlook and PayPal. |
| Rating on Capterra | 4.8 out of 5 from 9 reviews | 4.3 out of 5 from 487 reviews |
| Rating on G2 | 4.7 out of 5 from 3 reviews | 2.5 out of 5 from 8 reviews |
| Rating on GetApp | 4.8 out of 5 from 9 reviews | 4.3 out of 5 from 487 reviews |
| Scheduling | Features include drag-and-drop and provisional planning, recurring schedules, technician and work-order geolocation, routing, and travel time. | Users can create and assign work orders from a browser or mobile app, drag jobs between technicians and use calendar, list and map views. |
| Security | The pricing page lists SSL encryption, hosting on Microsoft Azure, and regular security assessments with third-party security firms. | RazorSync says it uses reasonable safeguards against loss, misuse and unauthorized access, while acknowledging that no security measure guarantees protection. |
| Support | Support channels listed include live chat, email, tickets, knowledge-base articles, phone support and customer-success assistance during trials. | Support is offered by phone, email and in-app chat Monday through Thursday 7am–6pm CST, Friday 7am–5pm CST, with limited weekend chat and email. |
Odyssee Field Service plans
- Essential€35 a month
- Expert€89 a month
- Start€22 a month
- Advanced€39 a month
- Professional€59 a month
- Enterprise AIPriced on request
RazorSync plans
- Solo$90 a month
- Team$225 a month
- Pro$499 a month
- EnterprisePriced on request
Pick Odyssee Field Service if…
It suits service businesses handling installation, maintenance, or repair work, including teams in HVAC, energy, equipment, or facilities services. Offline technician access may suit field teams working without a connection.
Pick RazorSync if…
RazorSync suits service businesses needing web and mobile access for scheduling-related field work, payments, routes, recurring jobs, and customer communication. Teams should check the listed technician and user allowances.