Mixdesk
8.1#1 in lead routing softwareFrom $49 a monthFree planAndroidiOSWebAPI
VisitMixdesk vs Upcellia
What both publish
| Fact | Mixdesk | Upcellia |
|---|---|---|
| AI agents | AI Agents answer from approved knowledge, qualify leads, take configured actions and hand conversations to a human with context. | Cellia is a multimodal AI engine that understands text, voice and audio and is trained on each company’s documents and processes with defined operating limits. |
| Headquarters | LinkedIn lists Mixdesk headquarters in Hong Kong, Hong Kong. | Barcelona, Spain |
| Integrations | Mixdesk supports integrations through APIs, webhooks, SDKs and other system connections; listed third-party AI agent connections include Coze and Dify. | The privacy policy lists integrations with Meta WhatsApp Cloud API, Facebook/Instagram Messaging and email; messages use Meta’s official API when enabled. |
| Product | Mixdesk is an AI customer engagement platform that combines messaging channels, automation, AI Agents and human collaboration in one workspace. | Upcellia is an AI-powered business suite for SMBs in Spain and Latin America covering lead capture, omnichannel inbox, webchat, CRM, sales pipeline, activities, automations and AI agents. |
Mixdesk plans
- FreeFree
- Essential$49 a month
- Pro$199 a month
- ExpertPriced on request
Upcellia plans
- FreeFree
- PricingPage.plans.lite.name$19 a month
- Essential$69 a month
- Advanced$139 a month
- Premium$289 a month
Pick Mixdesk if…
Mixdesk suits sales, support, and ecommerce teams serving customers across multiple messaging channels and languages. Its shared workspace and routing tools may also help teams coordinating human agents with AI responses.
Pick Upcellia if…
Upcellia suits SMBs that want to bring social messaging, webchat, lead capture and CRM into one business suite. Teams can choose among plans with different channel, user and AI-agent allowances.