Microsoft Dynamics 365 Sales
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| Fact | Microsoft Dynamics 365 Sales | Verint Interaction Analytics |
|---|---|---|
| Founded | 1975 | 1994 |
| Headquarters | Redmond, Washington, USA | Melville, New York, USA |
| Integrations | Microsoft documentation lists integrations with Microsoft Teams, Exchange Online, SharePoint, and LinkedIn Sales Navigator. | Verint says its Engagement Data Hub can link or ingest outside data, including data from CRM, CDP, and BI tools. |
| Security | Sales data is stored in Dataverse and, for certain features, Azure resources; Microsoft says the data can be protected with Customer Lockbox and encrypted with customer-managed keys, with conversation intelligence exceptions. | Verint’s cloud security page lists PCI DSS, GDPR, ISO, SOC 2, and HIPAA among the guidelines its security practice follows. |
You want what its maker publishes above — check its page for the details.
Verint identifies contact centers, customer experience teams, compliance officers, quality assurance teams, and sales and support managers as users for interaction analytics. It suits teams that want to route interaction insights into coaching, quality, or compliance workflows.