MiContact Center Enterprise
6.9#55 in call center softwareAndroidiOSWebAPI
VisitMiContact Center Enterprise vs VICIdial
What both publish
| Fact | MiContact Center Enterprise | VICIdial |
|---|---|---|
| Documentation and support | Mitel's document center lists version 9.8 materials including installation, integration, security, and user guides. | Training includes agent and admin manuals, phone help, online tutorials, formal courses and on-site training. |
| Free plan | No | Yes |
| Integrations | Open APIs and toolkits support WFM, CRM, IVR, and ERP integrations, and the product integrates with MiVoice MX-ONE and MiCollab UC. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| Outbound dialer | Yes | Yes |
MiContact Center Enterprise plans
- MiContact Center EnterprisePriced on request
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick MiContact Center Enterprise if…
MiContact Center Enterprise is intended for large organizations with multiple sites and service providers or MSPs handling contact-center services for multiple clients. It suits teams that need several interaction channels, configurable routing, and reporting across agent and queue activity.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.